Experienced Customer Delivery Manager for Cloud Managed Services and International Health Market Operations

Introduction to blithequark

As a leading player in the ICT industry, blithequark is a subsidiary of a renowned group, providing a comprehensive portfolio of IT and telecommunications services. With a strong presence in Hungary and over 5000 employees, blithequark has established itself as a major employer in the region. Our company has received numerous awards, including the Best in Educational Cooperation prize and the title of the Most Ethical Multinational Company. We are committed to developing our sites in Budapest, Debrecen, Pécs, and Szeged, and we are now seeking skilled IT professionals to join our team.

Job Overview

We are looking for an experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. As a key member of our team, you will be responsible for overseeing customer delivery within Cloud Managed Services, ensuring high-quality service delivery, and handling escalations related to service quality.

Focus Area

The focus area for this role includes Cloud like Open Sovereign Cloud (OSC) / Client Application Operation (CAO) / FCI. You will be responsible for managing customer-impacting projects, including Transformation and Transition (T&T), and collaborating with top management to drive success.

Key Responsibilities

• Oversee end-to-end customer delivery within Cloud Managed Services
• Ensure high-quality service delivery and handle escalations related to service quality
• Manage customer-impacting projects, including Transformation and Transition (T&T)
• Collaborate with Delivery teams to enhance efficiency and implement improvement measures
• Handle escalation management and take action as needed
• Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects
• Lead and coordinate interdisciplinary project teams, both nationally and internationally
• Engage with top management internally and externally to develop global cooperation strategies

Language Requirements

• Fluency in German is essential for direct customer interaction
• Proficiency in English is required for communication with international teams

Qualifications

To be successful in this role, you will need to have the following knowledge and skills:

• Experience managing project scope based on budget and contract size
• Ability to plan operations and strategize service delivery in terms of time, quality, and cost
• Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities
• Strong understanding of cloud computing, cloud platform best practices, and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes
• Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
• Accuracy in financial management and invoicing
• Evaluate and approve cost and transition strategies within deals
• Collaborate with Delivery teams to enhance efficiency and implement improvement measures
• Handle escalation management and take action as needed
• Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects
• Lead and coordinate interdisciplinary project teams, both nationally and internationally
• Engage with top management internally and externally to develop global cooperation strategies

Essential Qualifications

In addition to the above knowledge and skills, you will need to have:

• A strong understanding of cloud computing and cloud platform best practices
• Experience with Sovereign Cloud and TSI standard service delivery processes
• Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
• Accuracy in financial management and invoicing
• Evaluate and approve cost and transition strategies within deals

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience managing project scope based on budget and contract size
• Ability to plan operations and strategize service delivery in terms of time, quality, and cost
• Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities
• Strong understanding of cloud computing, cloud platform best practices, and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes
• Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Delivery Manager, you will have the opportunity to work on complex projects, collaborate with top management, and develop your skills and knowledge in cloud computing, ITIL processes, and service delivery management. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, teamwork, and customer satisfaction. We believe in empowering our employees to take ownership of their work, providing them with the autonomy to make decisions, and recognizing and rewarding their achievements. We also offer a range of benefits, including flexible working hours, remote work options, and a comprehensive compensation package.

Compensation, Perks, and Benefits

As a Customer Delivery Manager at blithequark, you can expect a competitive salary, bonus, and benefits package. Our compensation package includes:

• A competitive salary
• Bonus scheme
• Comprehensive benefits package, including health insurance, pension plan, and life insurance
• Flexible working hours and remote work options
• Opportunities for career growth and development
• Recognition and reward programs

Conclusion

If you are a motivated and experienced Customer Delivery Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer satisfaction, and employee growth and development, we offer a dynamic and inclusive work environment that will help you achieve your career goals. Don't miss out on this opportunity to join our team and contribute to the success of our company. Apply now to become a part of blithequark's journey to excellence.