Experienced Technical Support and Customer Service Representative – Remote Work Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we are committed to delivering exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a forward-thinking global organization, we nurture a true people-first, inclusive culture and a genuine sense of belonging. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our organically diverse team from 70+ countries is united as "game-changers," and we are looking for talented individuals to join our purpose and provide outstanding customer service experiences.

About the Role

As a Technical Support and Customer Service Representative working from home, you will be responsible for providing inbound customer support, resolving technical issues, and delivering expert customer experiences. You will be part of a dynamic team that is passionate about providing outstanding customer service and supporting each other's success and well-being. If you are looking for a "work from home" career change with a company that invests in its employees' career path and personal development, then this role is perfect for you.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile
• Work in a fast-paced environment and navigate multiple tasks simultaneously
• Utilize problem-solving skills to resolve customer complaints and concerns
• Collaborate with team members to achieve customer satisfaction goals

Qualifications and Requirements

To be successful in this role, you should have a strong focus on building customer relationships, excellent communication skills, and the ability to work in a fast-paced environment. You should also have:

• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and navigate multiple tasks simultaneously
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional customer experiences

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, and we are dedicated to providing our employees with the training, technologies, and continuing support they need to succeed.

Benefits and Perks

As a Technical Support and Customer Service Representative at blithequark, you will be eligible for a range of benefits and perks, including:

• Competitive base salary range of $15-$18/hr.
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay early
• Performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Work Environment and Company Culture

At blithequark, we are proud of our inclusive culture and genuine sense of belonging. We are committed to providing a work environment that is supportive, collaborative, and empowering. Our employees are our greatest asset, and we are dedicated to investing in their growth and development. We celebrate our employees' successes and recognize their contributions to our organization.

Conclusion

If you are looking for a "work from home" career change with a company that invests in its employees' career path and personal development, then this role is perfect for you. At blithequark, we are committed to delivering exceptional customer experiences and tech-powered innovation to the world's best-known brands. We are proud of our inclusive culture and genuine sense of belonging, and we are dedicated to providing a work environment that is supportive, collaborative, and empowering. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."