Experienced Customer Service and Sales Associate – Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that strives to deliver market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. As a key player in the industry, we are committed to providing our customers with responsive service that enhances the delivery of our products and services. If you are passionate about delivering exceptional customer experiences and driving business growth, we invite you to join our team as a Customer Service and Sales Associate.

Job Overview

The Customer Service and Sales Associate is a customer-focused position responsible for ensuring customer satisfaction by providing friendly, polite, and expert service. As a representative of blithequark, you will have extensive interaction with customers, producing complex orders, operating a wide variety of equipment, and managing the tracking process. You will work with minimal instruction and supervision, interacting daily with customers, store managers, team members, and vendors to accomplish established business objectives.

Key Responsibilities

• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
• Grow revenue through customer education of business solutions and product offerings
• Take customer orders, provide pricing information, and recommend blithequark products and services using a consultative selling approach
• Project hunt for new business on-site as appropriate to the location
• Identify and grow new and existing customer accounts using resources available
• Funnel customer program work into the blithequark network as appropriate
• Responsible for customer retention and recovery activities
• Manage bid follow-up and consult on complex orders
• Implement on-site marketing programs as appropriate
• Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries
• Maintain and regularly update customer databases and other systems and reports as required
• Perform administrative duties, including ordering supplies and inventory controls

Essential Qualifications and Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent education
• 1+ year of specialized experience in customer service and sales
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision and report regularly to work and maintain established business hours

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a customer-facing role
• Knowledge of blithequark products and services
• Experience with quality management principles and practices

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service and sales skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work with minimal supervision and take initiative
• Knowledge of quality management principles and practices

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Sales Associate, you will have access to training and development programs, including quality management training, to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our quality-oriented culture and day-to-day application of quality science. We are committed to providing a safe and healthy work environment that is free from discrimination and harassment. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to making a positive impact on our customers, employees, and the communities we serve.

Compensation, Perks, and Benefits

As a Customer Service and Sales Associate at blithequark, you will be eligible for a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to a range of perks and discounts, including discounts on blithequark products and services.

Conclusion

If you are passionate about delivering exceptional customer experiences and driving business growth, we invite you to join our team as a Customer Service and Sales Associate. At blithequark, we are committed to providing our customers with responsive service that enhances the delivery of our products and services. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to making a positive impact on our customers, employees, and the communities we serve. Apply today to join our team and start building a rewarding career with blithequark!