Experienced Senior Technical Product Manager for Innovative Cloud Contact Center Solutions – blithequark Connect Chat

Introduction to blithequark

At blithequark, we envision a future where businesses of all sizes can deliver exceptional customer experiences through intuitive and differentiated technology solutions. As part of the blithequark Solutions organization, our mission is to accelerate our customers' businesses by providing opinionated, turnkey solutions that solve enduring business challenges. We blend vision with curiosity and real-world experience to build solutions that are easy to use and provide a seamless experience for our customers.

About blithequark Connect Chat

blithequark Connect is an easy-to-use cloud contact center service that helps businesses deliver superior customer experiences at a lower cost. blithequark Connect Chat is a conversational AI-powered solution that enables companies to deliver personalized, proactive, and seamless messaging experiences across web, mobile, SMS, and popular communication apps. As a Senior Product Manager, Technical, on the blithequark Connect Chat team, you will play a crucial role in defining the long-term product vision and leading cross-functional efforts to build innovative Chat capabilities.

Job Overview

We are seeking an experienced Senior Technical Product Manager to join our blithequark Connect Chat team. In this role, you will have the opportunity to shape the future of customer engagement while solving complex technical challenges at scale. You will work closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences. Your primary responsibility will be to define the product vision, build a roadmap, and deliver compelling presentations to drive adoption of our communication offerings.

Key Responsibilities

• Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation, and experimentation
• Influence senior leaders across blithequark and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners
• Launch and promote new capabilities in collaboration with product marketing
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

A Day in the Life

As a Senior Technical Product Manager at blithequark, you will enjoy working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software. You will thrive in a collaborative environment where we work towards common goals. You will be a passionate learner, motivated to take on new and ambiguous challenges, and able to lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.

Essential Qualifications

• 5+ years of technical product management experience with internet business experience
• 5+ years of working as a Technical Product Manager
• 3+ years of technical experience (software development, network development, IT, or other related fields)
• Experience in taking a product from conception and definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS, or IaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Career Growth Opportunities and Learning Benefits

At blithequark, we value work-life harmony and believe that achieving success at work should never come at the expense of sacrifices at home. We offer flexible work hours and arrangements to support our employees' well-being. Our inclusive team culture fosters a sense of belonging, and our employee-led affinity groups empower us to be proud of our differences. We provide endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

Work Environment and Company Culture

Our team at blithequark is diverse, and we value diverse experiences. We encourage candidates to apply, even if they don't meet all the preferred qualifications and skills listed in the job description. We believe that our differences are what make us stronger, and we strive to create an environment where everyone feels welcome and included. Our compensation reflects the cost of labor across several US geographic markets, and we offer a range of benefits, including medical, financial, and other benefits.

Compensation, Perks, and Benefits

Our compensation package is competitive, and we offer a range of benefits to support our employees' well-being. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. We also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. For more information, please visit our website.

Conclusion

If you're an entrepreneurial and driven individual who wants to build and own transformative technology-driven products, we encourage you to join us at blithequark. As a Senior Technical Product Manager on the blithequark Connect Chat team, you will have the opportunity to shape the future of customer engagement and solve complex technical challenges at scale. Apply now to join our team and be part of something amazing!