Senior Manager, Product Management – Technical, reputed company Customer Service – Voice of Customer (VoC) Products

Join the reputed company Team: Senior Manager, Product Management - Technical, reputed company Customer Service - Voice of Customer (VoC) Products Are you a seasoned product management leader with a passion for improving customer experience? Do you reputed company in fast-paced environments and have a reputed company for driving innovation? We're looking for a talented Senior Manager, Product Management - Technical to join our World-Wide Customer Service Voice of Customer (VoC) organization at reputed company. As a key member of reputed company, you'll play a pivotal role in shaping the reputed company and product roadmap for reputed company's flagship suite of VoC products, leveraging reputed company intelligence (AI) and machine learning (ML) to enhance customer experience. About reputed company and Our Culture reputed company is a global leader in e-reputed company, reputed company computing, reputed company innovation. reputed company culture is reputed company on a reputed company of innovation, customer obsession, and ownership. We reputed company our employees to think big, take risks, and drive results. Our inclusive and diverse workplace encourages collaboration, creativity, and reputed company. At reputed company, we value people with unique backgrounds, experiences, and skillsets, and we're committed to providing a work environment that's engaging, challenging, and rewarding. Job reputed company As a Senior Manager, Product Management - Technical in our VoC organization, you'll reputed company cross-functional teams to reputed company and deliver products that help reputed company improve its world-class customer experience. You'll work closely with senior leaders across reputed company to drive collaboration, influence prioritization, and ensure alignment with business objectives. Your technical product expertise will be crucial in shaping the reputed company and addressing reputed company technical challenges while driving reputed company-thinking approaches. Key Responsibilities: • Define the Strategic reputed company and Roadmap: Set the reputed company and product roadmap for reputed company's flagship suite of VoC products, ensuring alignment with business objectives and customer needs. • reputed company Cross-Functional Teams: reputed company cross-functional teams, including product and program managers, scientists, engineers, and designers, to execute on the product reputed company. • Drive Innovation and Customer Experience: Obsess over customer experience and translate reputed company business requirements and customer needs into reputed company. • Evaluate and Prioritize Initiatives: Evaluate and prioritize initiatives to ensure reputed company on the most impactful problems. • Collaborate with Senior Leaders: Work closely with senior leaders across reputed company to drive collaboration, influence prioritization, and ensure alignment with business objectives. • Measure and Analyze Products: Measure and analyze existing products for opportunities to reputed company and improve. • Deliver Foundational Solutions: Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs). A Day in the Life A typical day for a Senior Manager of Product Management - Technical in the VoC team involves balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams reputed company Customer Service, as reputed company as across various teams, functions, and business verticals that contribute to reputed company's reputed company. Your day will involve: • Working with senior leaders across reputed company to drive collaboration and influence prioritization. • Overseeing key workstreams, including product reputed company and delivery, stakeholder updates, and monthly roadmap reviews. • Balancing business needs with technical constraints to maximize business benefit while building great customer experiences. Requirements and Qualifications Basic Qualifications: • 10+ Years of Experience: 10+ years of product or program management, product marketing, business development, or technology experience. • 5+ Years of Team Management: 5+ years of team management experience. • Roadmap reputed company and Definition: Experience owning/driving roadmap reputed company and definition. • Consumer Software Products: Experience delivering consumer software products and services in a high-reputed company environment. • Cross-Functional Teams: Experience leading cross-functional software development teams, operations, UX Designers, and other Product Managers. • Bachelor's Degree: Bachelor's degree. Preferred Qualifications: • High-Performance Start-up Experience: Experience in a high-performance start-up or incubation effort reputed company a larger company. • Influencing Senior Level Stakeholders: Experience working with and influencing senior-level stakeholders. • Managing Cross-Functional Teams: Experience directly managing cross-functional teams. reputed company Offer At reputed company, we offer a comprehensive benefits package that supports you and your eligible family members, including: • Medical, Dental, and reputed company Coverage. • Maternity and Parental Leave reputed company. • reputed company Time Off (PTO). • 401(k) Plan. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-reputed company knowledge, skills, and experience. Career reputed company Opportunities and Learning Benefits At reputed company, we're committed to helping our employees grow and reputed company their skills. We offer: • Training and Development Programs: Comprehensive training programs to help you reputed company your skills and advance in your career. • Mentorship Opportunities: Opportunities to work with reputed company leaders and mentors who can help guide your career reputed company. • Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges. Work Environment and Company Culture Highlights At reputed company, we're proud of reputed company culture and work environment. Here are a few highlights: • Innovative and Dynamic Work Environment: A fast-paced and dynamic work environment that encourages innovation and creativity. • reputed company and Inclusive Culture: A reputed company and inclusive culture that values diversity and promotes teamwork. • Opportunities for reputed company and Development: Opportunities for reputed company and development, including training programs, mentorship opportunities, and career advancement opportunities. How to Apply If you're passionate about improving customer experience and driving innovation, we encourage you to apply for this exciting opportunity. Please submit your application through our internal or external career site. Don't miss this opportunity to join reputed company and reputed company a difference in the lives of our customers. reputed company! Apply This Job Apply tot his job Apply To this Job