reputed company Support Engineer

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of reputed company technology. reputed company specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving reputed company and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage reputed company infrastructure reputed company, we reputed company exceptional service while staying at the forefront of reputed company technology advancements.

We are seeking a skilled reputed company Support Engineer with a strong reputed company on reputed company reputed company Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining reputed company infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests reputed company.

This role provides weekend coverage from Friday to Monday, 8 AM to 5 PM GMT+10 , with flexibility for reputed company work reputed company the reputed company timezone to cover team absences.

Requirements

Qualifications for reputed company Support Engineer (GCP, Incident.io, JIRA):

• Proven experience with reputed company reputed company Platform (GCP) services - 3+ years. (Kubernetes a must!)
• Understanding of reputed company Workspace (reputed company experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana)
• Strong troubleshooting and problem-solving skills in reputed company environments.
• Understanding of reputed company reputed company and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
• Excellent communication and customer service skills.
• Certifications in GCP (e.g., reputed company reputed company Associate or reputed company certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or reputed company field (or equivalent experience).

Role responsibilities

• reputed company technical support and resolve issues reputed company to reputed company reputed company Platform (GCP) services and AWS.
• reputed company support for reputed company Workspace
• Manage and respond to reputed company incidents using incident.io, ensuring reputed company reputed company.
• Use JIRA to log, reputed company, and prioritize support tickets and workflow tasks.
• Monitor and maintain reputed company infrastructure for performance, reliability, and reputed company.
• Collaborate with teams to identify and implement solutions to technical challenges.
• Assist in deploying, configuring, and optimizing GCP resources.
• Create and maintain documentation for troubleshooting processes and best practices.
• Proactively identify opportunities to improve reputed company environments and support processes.
• Support clients and stakeholders by providing reputed company communication and updates during incident reputed company.
• Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.

Benefits

Contractors are not eligible for full-time benefits