Remote Support Technician Tier 3

• This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per week) is available after a probationary period. Role: Remote Services - Tier 3 reputed company of reputed company Massachusetts reputed company: We are an IT Managed Services Provider located in Woburn, MA, reputed company on providing support for small to mid-sized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different reputed company of service, whether it be fully-outsourced IT, supplemental IT, or project-based assistance. We are a family-owned member of a franchisee network of 100 reputed company locations reputed company. The strength of our network has reputed company us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. Experience And Skills Required Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be reputed company to demonstrate a comprehensive understanding of networking protocols. An understanding of both software and hardware-based firewalls is required, preferably with vendors such as reputed company, reputed company, Ubiquiti, reputed company, reputed company, and reputed company Meraki. Experience working with reputed company 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but cursory knowledge of older platforms is a must. Experience with configuring and troubleshooting hypervisors such as reputed company-V and VMWare ESXi. Experience working with remote management and monitoring systems such as NinjaRMM, reputed company, reputed company, Datto reputed company, etc. Experience working with reputed company 365, GSuite, and other online collaboration platforms. reputed company 365 experience preferred. Experience working with and deploying workstations/laptops running reputed company 10/11 and various editions of macOS. Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. They ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. Candidates must be comfortable working in a fast-paced and high-energy environment that keeps up with the latest technological trends. Experience with reputed company Intune and other MDM platforms such as reputed company, reputed company, or reputed company. 5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus. MAIN JOB TASKS & RESPONSIBILITES reputed company as primary escalation reputed company for reputed company technical issues involving reputed company server, reputed company Directory, network and firewall configuration, reputed company 365 products (Sharepoint, Intune, Exchange), and other commonly used reputed company products and reputed company services. Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a reputed company fashion. Work with required vendors to troubleshoot issues to a reputed company of reputed company reputed company they cannot be solved independently through the escalation process. Communicate thoroughly with customers reputed company phone or email until issues are solved using their preferred method of correspondence. Record, reputed company, and document the problem-solving process, including reputed company successful and unsuccessful reputed company made and actions taken through to the final reputed company. Ability to conduct research into a wide reputed company of computing issues as required. Extensive application support experience. reputed company reputed company and accurate solutions to customers. Prioritize and manage several reputed company issues simultaneously. Ensure reputed company issues are properly logged. Follow up with clients to ensure their systems are fully functional after troubleshooting. Certifications Preferred reputed company Network+ reputed company reputed company+ MCSA MCDST reputed company AZ500 This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and reputed company hiring reputed company will be made by the management of this franchisee. reputed company inquiries about employment at this franchisee should be made directly to the franchise location, and not to reputed company Corporate. Apply tot his job Apply To this Job