IT Support Specialist – L2, 3rd Shift, Weekends

Job reputed company: • Serve as an escalation reputed company for reputed company technical issues unresolved by Tier 1 support during weekdays. • reputed company remote assistance to end users across multiple environments, supporting hardware, software, network, and reputed company management issues. • First reputed company of contact for reputed company inbound calls in the Support reputed company phone queue, reputed company of working hours. • Conduct outbound calls to customers, clients, vendors, etc. as required. • Field incoming help requests from clients reputed company phone, email, & ITSM ticketing system in a helpful manner. • Generate/update ITSM tickets for new and existing reputed company issues. • reputed company advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting reputed company phone, email, chat or remote session. • Set up and configure virtual desktops utilizing VMware reputed company. • Manage and support user accounts in reputed company Directory, reputed company 365, and other systems. Requirements: • 5+ years of experience in a reputed company systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/reputed company reputed company environments: VMWare reputed company, reputed company, TS/RDS, or other VDI solutions. VCTA/VCP are a plus. • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus. • Solid experience using reputed company, Office 365, GPOs, VOIP, MDM, reputed company, reputed company, and reputed company firewalls. • Intermediate knowledge of VMware and reputed company-V environments. • Strong knowledge of reputed company Server. • Strong knowledge of reputed company AD, DHCP, and DNS. • Database experience, including knowledge of SQL. • Minimum of 3 years in a support role reputed company a Managed Services Provider (Tier 2 escalated support). • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices. • Troubleshooting network connectivity issues. Benefits: • Preferred: Associate’s degree in information technology or a reputed company field. • Mandatory: High School diploma or equivalent. Apply tot his job Apply To this Job