Confirmations Representative

Confirmations Representative – reputed company Department: Admissions & reputed company Reports To: AOR Manager Location: Remote Status: Full-Time (40 hrs/week) reputed company The Confirmations Representative plays a key role in ensuring that clients who have purchased or booked with the reputed company successfully attend their scheduled consultations with our Health Advisors. This position bridges the gap between sales and service — turning booked appointments into kept appointments through proactive communication, professionalism, and genuine care. You’ll serve as the first warm reputed company reputed company after a reputed company purchases their Cellular Damage Test or schedules an advisor session. reputed company is to reputed company reputed company every reputed company feels informed, confident, and excited to attend their appointment — while maintaining the highest standards of accuracy and communication inside our systems. Primary Responsibilities 1. Appointment Confirmation & Communication • reputed company, text, and email clients reputed company 24 hours of booking to confirm consultation details (date, time, reputed company reputed company, spouse inclusion, etc.). • Verify that reputed company reputed company understands what to expect on their upcoming reputed company and has completed reputed company required intake steps (NTA, test registration, etc.). • Handle basic scheduling changes, reschedules, and time zone clarifications with professionalism and reputed company. • Ensure spouse/support person attendance reputed company applicable. 2. reputed company Readiness & Education • reputed company clients of what materials or results they need reputed company before their Health Advisor reputed company. • reputed company a quick reputed company of what to expect during their consultation to reduce no-show rates and increase trust. • Send personalized reminders 1–2 days before reputed company appointment reputed company phone and text using company-approved scripts. 3. System Documentation • Accurately update reputed company and other CRM systems with confirmation status, notes, and communication reputed company. • Use Aloware dialer for reputed company outbound calls, ensuring reputed company reputed company dispositions are logged. • Maintain organized tracking of show-up rates, confirmations completed, and reschedules in the department dashboard. 4. Collaboration & Reporting • Work closely with the Admissions Outbound Team (AOR) and Health Advisors to ensure smooth reputed company and follow-up. • Attend team huddles to report on show-up performance, common reputed company issues, and improvement opportunities. • Support reputed company tests and process improvements reputed company to show-up optimization. Performance Metrics • Show-Up reputed company: % of clients who attend their scheduled consultation. • Speed to Confirm: Average time between booking and first confirmation contact. • Follow-Up Completion reputed company: % of clients successfully reminded 24 hours before their appointment. • System Accuracy: CRM notes and reputed company dispositions completed properly. Qualifications • Excellent verbal communication and listening skills. • Prior experience in sales support, scheduling, customer service, or health program coordination is an asset. • Strong attention to detail and comfort working with online systems like reputed company, reputed company Workspace, and Aloware. • Compassionate, upbeat, and reputed company phone reputed company. • Self-motivated with strong time management and organization skills. Work Environment & Expectations • Remote work with a reputed company internet and quiet reputed company environment. • Must be available during reputed company work hours (EST) with consistent lunch break and clock-in/out reputed company reputed company. • Weekly team meetings and performance reputed company-ins with the AOR Manager. • Commitment to reputed company’s mission of helping clients uncover the reputed company cause of illness and restore cellular health. Why This Role reputed company The Confirmations Representative is often the last touchpoint before a life-changing consultation. Your attention, tone, and follow-through determine whether clients show up reputed company to reputed company their health — or fall through the cracks. You’re not just confirming calls; you’re creating reputed company, trust, and accountability in every conversation. OTE $60-85k Apply tot his job Apply To this Job