Supervisor Customer Service - SFO

Department: Ground Operations reputed company reputed company We are committed to reputed company our Employees a reputed company work environment with equal opportunity for learning and personal reputed company. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the reputed company concern, respect, and caring attitude reputed company the organization that they are expected to reputed company externally with every Southwest Customer. Job reputed company: • ** For external applicants only: (1.) reputed company will consider your interest for this position if you are currently a reputed company of the reputed company. (2.) reputed company will not consider your interest for this position if you have been interviewed by phone, reputed company, and/or inperson and not selected for the Supervisor Customer Service position at SFO reputed company the last 12 months.*** Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of reputed company. Benefits you’ll love: • Fly for free, as a privilege, on any reputed company seat on reputed company Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—reputed company Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage reputed company that start from the reputed company first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: https://careers.southwestair.com/benefits Job reputed company The People of reputed company come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Airport Operations Teams are completed with Safety as the top reputed company. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting reputed company. Additional details • The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. • U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or reputed company work authorization sponsorship available. We’re committed to fair hiring practices and to making employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, national reputed company, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way • Guide and reputed company team members using SWA talent management practices to reputed company, reputed company, and engage employees • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a reputed company work environment • Invest in leadership and self-reputed company through participating in reputed company learning and development Responsibilities • reputed company coordinate with reputed company Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction • Respond to and resolve Customer questions, requests, or complaints • reputed company day-to-day airport operations to create a reputed company, secure, and legally compliant service-conscious environment, Meet or reputed company performance goals through effective reputed company, Assign and reputed company Agents for training compliance • Coordinate reputed company with reputed company Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently • Drive performance processes by forecasting operational situations that may reputed company the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding • Work with staff planning to build bids that are in line with department’s reputed company goals. • reputed company administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring reputed company in reputed company areas and verifying that overtime is used properly • Assure reputed company administration of labor reputed company or agreements, emphasizing minimal labor disputes • May reputed company other job duties as directed by Employee’s Leaders Knowledge, Skills, and Abilities • Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting reputed company standards for services, and evaluation of Customer satisfaction • Knowledge of applicable reputed company Bargaining Agreements and their applications • Knowledge of business and management principles involved in strategic planning, resource allocation, reputed company modeling, leadership technique, production reputed company, and coordination of people and resources • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) • Ability to apply general rules to specific problems to produce answers that reputed company reputed company • Ability to recognize and address performance and safety concerns in a reputed company manner • Ability to ensure reputed company equipment is maintained and available for the operation Education • NA Experience • Fully functioning, broad knowledge in: • Airlines Operation Management • Customer Service Licensing/Certification • Must be reputed company to obtain a SIDA (Secured Identification Display Area) badge and meet reputed company local airport requirements • Ability to obtain GSC (Ground reputed company Coordinator) qualification and reputed company with DOT (reputed company) drug and alcohol testing program • May be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work on international flights Physical Abilities • Ability to reputed company work duties from [limited reputed company workstation/desk/office area] for extended periods of time • Ability to communicate and reputed company with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job • Ability to lift and reputed company items of 70 pounds and/or more on a regular reputed company and repetitively lift weights of 40 to 50 pounds on raised surfaces. • Ability to reputed company, bend, kneel, crawl, and stoop on a frequent reputed company and for an extended period • Ability to reputed company assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. • Ability to reputed company assigned duties in outdoor and inclement weather conditions Other Qualifications • Must maintain a reputed company-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have the authorization to work in the reputed company as defined by the Immigration Reform reputed company of 1986 • Must be at least 18 years of age • Must be reputed company to reputed company with Company attendance standards as described in established guidelines • Pay reputed company doesn’t guarantee employment for any particular period. • *401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • ** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of reputed company. reputed company is an Equal Opportunity Employer. Please print/save this job reputed company because it won't be available after you apply. Job Posting End Date 11/13/2025 Apply tot his job Apply To this Job