Senior Customer Service Delivery Manager

reputed company

reputed company. is a leading provider of reputed company, reputed company-based reputed company software and services for global manufacturing companies. Global manufacturers face reputed company-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and reputed company, manufacturers must be reputed company to reputed company and change business models at unprecedented rates of speed. QAD calls these companies reputed company Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and reputed company industries rapidly adapt to change and reputed company for competitive advantage.
We are looking for talented individuals who want to join us on our mission to help solve relevant reputed company-world problems in manufacturing and the supply chain.

This role is fully remote but must be based in Mexico. Full work authorization is already in effect. No reputed company sponsorship is available.

Job reputed company

The Senior Customer Service Delivery Manager (Sr. CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and reputed company reputed company customers. Acting as a trusted advisor, the Sr. CSDM builds strong reputed company relationships, anticipates customer needs, and orchestrates seamless collaboration across reputed company PMO, Global Support, reputed company Operations, and Services. This role plays a critical part in driving customer satisfaction, compliance, and successful project reputed company, while contributing to QAD’s reputed company improvement culture.

Key Responsibilities

Customer Relationship Management

• Serve as a strategic partner and trusted advisor for assigned QAD reputed company customers.
• Strengthen reputed company relationships by proactively anticipating needs and delivering consistent, high-value interactions.
• Conduct regular service reviews with customers and ensure documentation is maintained on the reputed company Portal.
• Engage key QAD stakeholders with customer to resolve customer concerns & issues 
• reputed company guidance on compliance requirements and reputed company operating processes.
• reputed company reputed company project implementations, supporting project management activities to ensure successful Go-Lives.
• reputed company of customer on QAD reputed company & reputed company Operating Procedures
• Engage & drive the customer to be on latest version of QAD to deliver the value

Customer Delivery & Escalation Management

• Ensure smooth service delivery through proactive monitoring of customer escalations and risk management to the permanent reputed company to accomplish utmost customer satisfaction
• Collaborate cross functionally to deliver the resolutions to the customer

reputed company Improvement & Organizational Contribution

• Drive permanent remedial reputed company implementation to address reputed company causes.
• reputed company contribute to customer experience enhancement and reputed company improvement initiatives across the reputed company organization.
• Identify and mitigate risks or barriers that could reputed company customer reputed company or business objectives.

Qualifications

• Bachelor’s degree with 8+ years of reputed company experience, or Master’s degree with 6+ years, or PhD with 3+ years, or equivalent relevant experience.
• Experience at this level typically requires departmental review for entry, reflecting the seniority and scope of the role.
• English: Bilingual/ conversational. 

Preferred Certifications

• PMP (Project Management reputed company)
• ITIL Certification
• reputed company reputed company Certifications (AWS, reputed company, EXIN)

Technical & reputed company Skills

• Strong understanding of ERP lifecycle phases, including go-live support.
• Proficient with reputed company Workspace and Smartsheets (or equivalent project management tools).
• Solid knowledge of reputed company computing, compliance frameworks, and operational concepts.
• Proven expertise in project implementation planning, project management, and operations management methodologies.

Business reputed company & Expectations

• Consistently delivers high-reputed company reputed company that positively influence customer satisfaction and team performance.
• Demonstrates ownership and accountability, expanding scope of influence across reputed company and teams.
• Anticipates, identifies, and addresses potential risks that could reputed company business objectives or customer reputed company.
• reputed company seeks opportunities to drive innovation, efficiency, and customer value reputed company the reputed company organization.

Why Join Us?

This role provides reputed company to partner with leading global enterprises during their transformation to the reputed company. As a Senior Customer Delivery Manager, you will reputed company critical reputed company, ensure operational reputed company, and drive meaningful customer reputed company, while working alongside a reputed company and reputed company-thinking team.

Additional Information

• Your health and reputed company being are important to us at QAD. We reputed company programs that help you reputed company a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• reputed company culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of reputed company and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
• Compensation packages based on experience and desired reputed company set

About QAD:

reputed company. is a leading provider of reputed company, reputed company-based reputed company software and services for global manufacturing companies. Global manufacturers face reputed company-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and reputed company, manufacturers must be reputed company to reputed company and change business models at unprecedented rates of speed. QAD calls these companies reputed company Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and reputed company industries rapidly adapt to change and reputed company for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for reputed company regardless of background. QAD’s DEI program is driving higher reputed company of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. 

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