Experienced Customer Service Representative – Flexible Work from Home Opportunity in the South East Region for Delivering Exceptional Healthcare Support

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on people's lives by providing them with the support and resources they need to achieve better health. As a leader in the healthcare industry, we understand the importance of delivering exceptional customer service with empathy and compassion. Our mission is to simplify the healthcare experience for our members, and we are currently seeking talented and passionate individuals to join our team as Customer Service Representatives. If you are looking for a flexible work from home opportunity that allows you to balance your priorities and make a difference in people's lives, we encourage you to apply for this exciting role.

Job Overview

In this role, you will be working as part of our Pharmacy Benefit Manager (PBM) division, assisting members with their pharmacy benefit plans, and providing them with the support and guidance they need to navigate their healthcare options. Your primary responsibilities will include taking inbound calls, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions, and offering solutions to help simplify our customers' healthcare experience. You will be working in a fast-paced and dynamic environment, and your ability to think critically, communicate effectively, and empathize with our members will be essential to your success.

Key Responsibilities:

• Assist members with their pharmacy benefit plans, providing them with accurate and timely information about their coverage and options
• Take inbound calls, answering questions and resolving issues in a professional and courteous manner
• Offer solutions and guidance to help simplify our customers' healthcare experience, ensuring that they have the support and resources they need to make informed decisions about their health
• Work collaboratively with other teams to ensure that our members receive seamless and comprehensive support, and that their issues are resolved efficiently and effectively
• Participate in ongoing training and development programs to ensure that your knowledge and skills are up-to-date, and that you are equipped to provide the highest level of service to our members

Qualifications and Requirements

To be successful in this role, you will need to have a strong passion for delivering exceptional customer service, as well as excellent communication and interpersonal skills. You will also need to have a minimum of 6 months of experience interacting with customers, either in a call center, retail, customer service environment, hospitality industry, or military experience. A verifiable High School diploma, GED, or equivalent is also required.

Preferred Qualifications:

• 1 year of experience working in a Call Center environment or Healthcare related field
• 6 months of work from home experience
• Healthcare certification (e.g. Med Assistant) a plus

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package that includes medical, dental, vision insurance, as well as a wide-ranging list of supplemental benefits and discount programs. We also offer 16 paid days off for employees, as well as 10 paid holidays. Our schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work, with full-time schedules starting at 30 hours per week. We also offer a 401(k) plan, employee discount, and paid time off, as well as opportunities for career growth and development.

Benefits and Perks:

• Comprehensive benefits package, including medical, dental, vision insurance
• Supplemental benefits and discount programs
• 16 paid days off for employees
• 10 paid holidays
• 401(k) plan
• Employee discount
• Paid time off

Work Environment and Culture

At blithequark, we are proud of our high-energy culture and our passion for providing excellent customer service with empathy. We believe in creating a work environment that is supportive, inclusive, and respectful, and that allows our employees to thrive and grow. Our call centers are dynamic and fast-paced, and our employees are dedicated to making a positive impact on people's lives. If you are looking for a work environment that is challenging, rewarding, and fun, we encourage you to apply for this exciting opportunity.

How to Apply

Our application process is simple and straightforward. To apply for this role, please follow these steps:

Application Process:

• Apply online through our website
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and to demonstrate your skills and qualifications

Conclusion

If you are a motivated and compassionate individual who is looking for a flexible work from home opportunity that allows you to make a difference in people's lives, we encourage you to apply for this exciting role at blithequark. With our comprehensive benefits package, flexible schedule options, and opportunities for career growth and development, we offer a unique and rewarding work environment that is designed to support your success and well-being. Don't miss out on this opportunity to join our team and make a positive impact on people's lives. Apply today and take the first step towards a rewarding and challenging career with blithequark.