Experienced Customer Care Professional for Data Entry and Client Support – Work from Home Opportunity with blithequark

Introduction to blithequark

blithequark is a leading multinational financial services corporation that specializes in payment cards. Headquartered in New York City, it is one of the most valuable companies in the world and one of the 30 components of the Dow Jones Industrial Average. With a strong commitment to backing our clients, communities, and partners, blithequark offers a unique and diverse work environment that fosters growth, learning, and success.

Job Overview

We are seeking an experienced Customer Care Professional to join our team at blithequark. As a Customer Care Professional, you will be the face of our company, providing exceptional customer service and support to our clients. This is a full-time, work-from-home opportunity that offers a competitive salary of $25-$35 per hour. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Respond to inbound calls from entrepreneurs and executives, understanding their needs, and suggesting the right blithequark products and services
• Convey high levels of product and service knowledge to communicate proper product features, benefits, and different components of blithequark Small Business Services
• Continuously develop key selling skills, including building rapport, understanding customer needs, handling objections, and closing deals
• Provide exceptional customer care by answering questions regarding accounts in a fast-paced, structured customer care environment
• Document vital record data according to established policies and procedures
• Integrity: Comply with all Administrative and Compliance rules connected with servicing and sales practices

Essential Qualifications

• Customer care experience (2 years+) preferably for building customer loyalty through exceptional listening, consultative relationship building, creativity, and strong written and verbal communication
• Proven track record in a customer support and sales environment (2 years+)
• Ability to work in a dynamic environment with the capability to perform multiple tasks and navigate in an electronic environment
• A high school diploma or equivalent is required. Education benefits are available
• The active hours for this position are Monday-Sunday 7:00 am EST - 1:00 am EST

Preferred Qualifications

• Experience buying or selling is an asset to work in a small business
• This position will work in the hybrid model from our Phoenix Desert Edge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the initial 90 days, competitors will work within the hybrid model

Industry Trends and Job Market Insights

The job market in the United States is constantly evolving, with various trends and shifts in demand. Some of the key trends that have been influencing the job market include:

1. Remote Work and Hybrid Models: The COVID-19 pandemic led to a significant increase in remote work and flexible work arrangements. Many employers and employees have embraced remote and hybrid work models, which can impact how jobs are structured in the future
2. Technology and Digital Skills: The demand for technology-related skills, such as coding, data analysis, and digital marketing, has been consistently high. Technology-driven roles have been on the rise across various industries
3. Healthcare and Biotechnology: The pandemic highlighted the importance of the healthcare sector, particularly due to the sustained growth in roles related to healthcare, pharmaceuticals, biotechnology, and medical research
4. Renewable Energy and Sustainability: There has been growing interest in renewable energy sources and sustainability practices, driving job growth in areas like clean energy, environmental conservation, and green technology
5. E-Commerce and Logistics: The shift towards online shopping has driven a demand for jobs in e-commerce platforms, supply chain management, and last-mile logistics
6. Cybersecurity: With the increasing reliance on digital infrastructure, cybersecurity has become a critical concern, leading to a growing demand for skilled professionals in cybersecurity and data protection
7. Health and Well-being: Companies have been focusing more on employee well-being, particularly to accelerate the demand for roles related to mental health support, wellness programs, and work-life balance initiatives
8. Skilled Trades and Vocational Roles: Skilled trades such as electricians, plumbers, and mechanics have seen a shortage of workers, providing opportunities for individuals interested in vocational careers
9. Diversity, Equity, and Inclusion (DEI): Organizations are placing more emphasis on creating diverse and inclusive work environments, particularly due to the emergence of roles focused on DEI initiatives
10. Gig Economy and Freelancing: The gig economy continues to grow, providing opportunities for individuals to work as freelancers, consultants, and independent contractors in various industries
11. Aging Workforce and Succession Planning: The aging population has triggered discussions about workforce planning and skills succession strategies in industries with a large percentage of older workers
12. Reskilling and Upskilling: Lifelong learning and continuous talent development have become critical as industries evolve rapidly. Many individuals are seeking opportunities to reskill or upskill to remain competitive in the job market

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, education benefits, and opportunities for advancement. Our goal is to create a work environment that is supportive, inclusive, and challenging, where our employees can thrive and reach their full potential.

Work Environment and Company Culture

blithequark is a dynamic and diverse company that values innovation, creativity, and teamwork. We believe in fostering a work environment that is collaborative, supportive, and fun. Our employees are passionate about delivering exceptional customer experiences and are committed to making a positive impact in their communities.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Recognition and reward programs
• Access to exclusive employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. At blithequark, we are committed to creating a work environment that is supportive, inclusive, and challenging, where our employees can thrive and reach their full potential. Join our team and become a part of a dynamic and diverse company that is dedicated to delivering exceptional customer experiences.

Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to hearing from you!