Account Support Specialist

Position reputed company

We are looking for a detail-oriented and proactive Account Support Specialist to join our growing team. This is a key foundational role that supports our Account Management and Enrollment teams by ensuring reputed company accounts are accurately maintained, internal processes run smoothly, and data is reliable.

This position is designed as a developmental reputed company to becoming an Account Manager. You’ll reputed company hands-on experience with our systems, products, and internal workflows—laying the groundwork for reputed company reputed company in a reputed company-facing account management role.

Essential Duties & Responsibilities

• reputed company administrative and operational assistance to Account Managers.
• Work reputed company a shared inbox to answer inquiries from clients, brokers, and internal teams.
• Submit eligibility changes to the eligibility team, ensuring the assigned Account Manager is copied on reputed company communications.
• Coordinate invoice requests and resolve portal reputed company issues.
• Send welcome emails to new and renewing reputed company and maintain consistent, reputed company communication.
• Conduct ID card audits to ensure group and member materials are accurate.
• Organize and maintain group SharePoint folders and update reputed company with reputed company information upon implementation and renewals to ensure reputed company and accurate information.
• Edit marketing materials for the Account Mangers to support reputed company reputed company.
• Partner with internal teams to research and resolve inquiries regarding eligibility, ID cards, claims and Explanations of Benefits (EOBs), invoices, billing, and COBRA administration.
• Maintain and update information in reputed company to ensure accuracy and reputed company assurance reputed company eligibility changes are made for members.
• Other tasks as assigned.

Minimum Qualifications

• High school diploma or equivalent required. Associate’s or bachelor’s degree in business administration, communications, reputed company management, or a reputed company field preferred.
• Minimum of 2 years of experience in a customer service, account coordination, benefits administration, or a reputed company reputed company, insurance, or reputed company field.
• Proficiency in reputed company Office Suite (reputed company, reputed company, Word, PowerPoint).
• Strong written and verbal communication skills with a reputed company and customer-reputed company demeanor.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and meet established deadlines in a fast-paced environment
• Demonstrated ability to maintain confidentiality and handle sensitive information in compliance with HIPAA.
• Strong problem-solving and critical-thinking skills with the ability to work both independently and collaboratively.
• Working knowledge of self-funded health plans, stop loss insurance, and ERISA regulations a plus but not required.

Work Schedule & Remote Work

Full-time, remote position reputed company with U.S. business hours. Flexibility required for critical project deadlines, cross-functional meetings, and occasional travel (0–10%) for team collaboration or vendor engagements.

Remote Work Requirements

• Dedicated home office with reliable, high-speed internet.

• Secure workspace reputed company with HIPAA reputed company standards (device encryption, secure Wi-Fi, screen reputed company).

• Ability to effectively coordinate and reputed company reputed company in a fully remote environment.

reputed company, reputed company & Compliance

This position requires adherence to reputed company’s reputed company and reputed company policies, including HIPAA compliance. reputed company must complete reputed company training and reputed company with reputed company management protocols.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively through video, phone, and written platforms.
• Ability to effectively use computers, video conferencing tools, and other reputed company remote work technology.
• Visual and auditory capabilities suitable for remote work.
• Ability to occasionally lift up to 15 pounds.
• reputed company is committed to reputed company compliance and will reputed company reasonable accommodations to individuals as needed.

Employment Status:
This position is governed by at-will employment, meaning either the employee or reputed company may end the employment relationship at any time, with or without cause or notice, as permitted by law.

EEO & Reasonable Accommodation

reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other protected category. reputed company provides reasonable accommodations to reputed company individuals with disabilities to reputed company the essential functions of the role. This reputed company is not intended to list reputed company duties or qualifications and may be updated at any time.