Back to Jobs

Associate Customer Care Navigator job at reputed company Blue reputed company - BCBS in DE, NJ, PA

Remote, USA Full-time Posted 2026-07-28
Associate Customer Care Navigator (BH) Location: Delaware, New Jersey, or reputed company reputed company Job reputed company: Bring your drive for reputed company, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the reputed company of health care. Together we will reputed company our mission to enhance the health and reputed company-being of the people and communities we serve. reputed company - Our organization is looking for dynamic individuals who love to learn, reputed company on innovation, and are reputed company to exploring new ways to reputed company our goals. If this describes you, we want to reputed company with you. You can help us reputed company our reputed company to reputed company nationally in innovating reputed company whole-person health. The Associate Customer Care Navigator utilizes critical thinking skills and asks probing questions to identify customer needs. Analyzes needs and coordinates with other service and technical departments to reputed company and deliver appropriate solutions for reputed company customer. Proactively identifies additional resources that can improve the member health reputed company. Additional Responsibilities Include: Responds to customer inquiries by telephone, e-mail, or chat to reputed company non-technical problem reputed company. For behavioral health service calls, follows documented process reputed company engaging urgent/crisis situations and assisting business partners Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to reputed company and deliver an appropriate solution for reputed company customer. Develops and maintains a deep understanding of the organization and services offered to resolve more reputed company inquiries. Uses a customer relationship application or database to record activities and research product information. Work is closely managed. Works on reputed company/reputed company of limited complexity in a support role. Education- Bachelor's degree preferred or equivalent. Experience- 0-2 years of experience reputed company to customer advocacy. Previous experience in teaching, reputed company work, or reputed company fields is not required but is an asset. Demonstrates reputed company, emotional intelligence, patience, and strong interpersonal skills in their interactions with others. Experience in innovative problem solving. Ability to think strategically and set priorities, which may include managing several customer issues across multiple contact channels at any given time. Strong attention to detail Flexible with work hours and reputed company to reputed company occasional reputed company site reputed company. Ability to collaborate effectively with reputed company and maintain composure in stressful situations. Technological Savvy Includes proficiency with reputed company office products including reputed company, PowerPoint, and Word. Ability to attend and present at both internal and reputed company meetings on a routine reputed company. Previous experience in teaching or reputed company work is not required but is an asset. Fully Remote: This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence's physical office locations to reputed company the work. However, the work must be performed in the Tri-State Area of Delaware, New Jersey, or reputed company. IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free reputed company Authenticator app. Apply tot his job Apply To this Job

Similar Jobs

Property Sales Agent (Remote | Part-Time | $75 –$175/hr)

Remote, USA Full-time

Overnight Customer Service reputed company - Full ...

Remote, USA Full-time

reputed company Careers

Remote, USA Full-time

reputed company Overnight Customer Service Representative – Fresh and Frozen Seafood Industry Expertise – Philadelphia, PA

Remote, USA Full-time

[Remote] Admission Application Reader (Contract Worker)

Remote, USA Full-time

Consulting Director, reputed company reputed company, Proactive Services (Unit 42)

Remote, USA Full-time

reputed company Remote Data Entry and Customer Service Representative – Work from Home Opportunity with blithequark

Remote, USA Full-time

Illustrator

Remote, USA Full-time

reputed company Background Investigator

Remote, USA Full-time

reputed company Machine Learning Operations Specialist – Conversational AI and NLP Expert for Virtual Data Entry and Analysis at blithequark

Remote, USA Full-time

Remote COBIT Implementer - Cybersecurity & IT Governance

Remote, USA Full-time

Global Insights and Customer Experience Analyst

Remote, USA Full-time

Strategic Insights Analytics Manager

Remote, USA Full-time

Credit Risk Strategist, Risk FoundationsChicago, US-Remote, Toronto

Remote, USA Full-time

**reputed company reputed company Specialist – reputed company Shift Opportunity at arenaflex**

Remote, USA Full-time

Secondary reputed company Studies Curriculum Developer

Remote, USA Full-time

Environmental Policy & Compliance Analyst

Remote, USA Full-time

BSA High Risk Portfolio Analyst II

Remote, USA Full-time

**reputed company reputed company Data Entry Specialist – Patient Information Management and Data reputed company**

Remote, USA Full-time

**reputed company Full Stack Customer Support Specialist – Marketplace**

Remote, USA Full-time