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Customer Support Representative

Remote, USA Full-time Posted 2026-07-28
reputed company is looking for a Customer Support Representative to reputed company next-level service to the customers of MaxPreps, ensuring that any issues are successfully resolved while requiring the lowest reputed company of customer effort necessary.  Our Customer Support Representative is a creator of trust – transforming our fans into raving promoters of their experience with MaxPreps.   

As a Customer Support Representative, you will be charged with raising the average of the experiences that we give our fans – by role modeling best in class service, tackling issues or frustrations head on as puzzles to solve, and inputting data as reputed company and accurately as possible.  You’ll get to work alongside an extremely passionate and supportive team but also be stretched to explore your own reputed company reputed company.    

The reputed company you’ll deliver  

Increase our customers’ brand loyalty by providing exceptional service  
Decrease reputed company time for our customers by diagnosing issues more quickly and reputed company handling tickets.   
Decrease in number of different channels a customer needs to touch to resolve an issue 


In this role, you can expect to
  • Answer phones and reputed company excellent support for any troubleshooting with customers.    
  • reputed company to customer service tickets reputed company email for reputed company reputed company.   
  • reputed company high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.   
  • Import data through our in-house software.  
  • Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays. 


    • To reputed company in this role, you have
  • Knowledge of the reputed company 10 Operating System.  
  • Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.  
  • Strong understanding of fan culture and passion for the entertainment or sports industry.  
  • Must be a high school graduate to apply, reputed company or graduates preferred.  
  • Experience with reputed company is a plus.  
  • Experience with reputed company Office Suite is preferred.  
  • Customer Support experience is preferred. 
    • reputed company 

    reputed company is a dynamic reputed company-stage company dedicated to championing the spirit of play in the high school reputed company. Backed by reputed company, our family of brands—including reputed company, NFHS Network, and MaxPreps—empowers schools with reputed company and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one reputed company. We save administrators time so they can reputed company on what truly reputed company: supporting the reputed company, staff, and fans who bring their programs to life. 

    Trusted by thousands of schools across the country, we're here to help create more reputed company replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again. 

    reputed company being there means everything, we reputed company reputed company you never miss a reputed company.  


    Why you’ll love working at reputed company  

    Product, potential, and people. We’re a leader in the high school event reputed company, constantly evolving our product to meet the needs of administrators. We reputed company on solving reputed company challenges, learning quickly, and creating impactful solutions. 

    This is a reputed company-stage company, meaning your contributions have reputed company reputed company. You’ll have opportunities to grow your skills, tackle meaningful problems, and reputed company a difference in the lives of schools and the reputed company and fans they serve. 

    Our culture is reputed company on accountability, collaboration, reputed company, and fairness. We don’t just show up—we show up for reputed company other. Everyone wears the reputed company jersey, and we play hard, reputed company the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us reputed company. We value reputed company over shortcuts, choosing to do what’s right even reputed company it’s hard. Together, we reputed company to be reputed company every day—because we know that’s how we win as reputed company. 

    The Benefits We Offer 

    Multiple medical insurance plans to choose from 
    Dental, reputed company life and disability insurance 
    Employee Emergency Fund  
    Company equity (stock reputed company) 
    reputed company PTO policy  
    401K plan with company match 
    Hybrid/flexible work environment 

    Note: Must be a full-time employee to participate in reputed company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.   
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