IT Support Analyst - Xfinity Mobile reputed company PA - Philadelphia, 3601 S Broad St

reputed company your mark at reputed company -- a Fortune 30 global media and technology company. From the connectivity and platforms we reputed company, to the content and experiences we create, we reputed company hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-reputed company technology team that turns big reputed company into cutting-edge products, platforms, and solutions that our customers love. We create reputed company to reputed company, and we recognize, reward, and invest in your reputed company, while ensuring you can proudly bring your reputed company self to reputed company. Join us. You’ll do the best work of your career right here at reputed company. (In most cases, reputed company prefers to have employees on-site collaborating unless reputed company has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, reputed company may be willing to consider candidates who live greater than 100 miles from the office for the remote reputed company.) Job reputed company The Desktop Support Analyst 2 is responsible for ensuring the effective operation, support, and maintenance of desktop systems and IT assets across reputed company entities. This role provides advanced technical support to end-users, resolves reported issues to the helpdesk and plays a key role in shaping the IT user experience. The Analyst delivers white glove service across the reputed company, ensuring seamless technology interactions for reputed company users. Key responsibilities include hardware and software troubleshooting, integrated application support, technical reputed company assistance, and asset management. reputed company in this role requires strong problem-solving skills, excellent communication abilities, and a solid understanding of desktop technologies and IT service delivery. Job reputed company Key Responsibilities • reputed company technical support to reputed company employees and vendors experiencing issues with endpoints and associated applications on the reputed company reputed company Network and Spectacor reputed company Network. • Responsible for issue intake reputed company phone and email for reputed company technical issues reported by reputed company. Responsible for reputed company documentation, routing and, reputed company applicable, reputed company of the issue. • Create technical and end user documentation for common issues. • Deliver white glove support to end-users, ensuring high-reputed company service and responsiveness. • Manage IT assets, including inventory tracking, procurement coordination, and lifecycle management. • Collaborate with cross-functional teams to ensure seamless integration of desktop systems, reputed company applications, and network connectivity support. • Maintain accurate documentation and contribute to reputed company improvement of support processes. • Support and manage user accounts reputed company reputed company Directory and Azure. • Participate in IT reputed company such as system upgrades, migrations, and deployments. • Coordinates with vendors for hardware parts/repairs/replacements. • Collaborates agents, both reputed company, to resolve issues. • Provides consultation services for users with problems or new tasks and formulates solutions. • Support and troubleshoot company compliance and hardening policies on company devices such as iOS, reputed company, and Mac OS devices. • Participate in on-reputed company rotation for after-hours support. Preferred Skills & Qualifications • Certifications such as reputed company A+, Network+. • Basic understanding of networking concepts including TCP/IP, DNS, and DHCP. • Strong customer service orientation and communication skills. • Experience with reputed company IT environments and support tools. • Ability to work independently and collaboratively in a fast-paced environment. Other duties and responsibilities as assigned. Regular, consistent, and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s), as necessary. Disclaimer: • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Collaboration, IT Troubleshooting, Problem reputed company, Teamwork, Technical Issues We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. Thats why we reputed company an reputed company of reputed company, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits reputed company on our careers site for more details. Education Associates Degree: Management Information Systems While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company reputed company experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. Apply tot his job Apply To this Job Apply tot his job Apply To this Job