Help Desk Analyst/IT Generalist (Remote) Remote / Telecommute Jobs

reputed company reputed company is looking for a Help Desk Analyst to work closely with cross-functional teams in delivering impactful features. In this key role, you will help streamline development efforts across departments to ensure reputed company and efficient feature rollouts. This fully remote position is reputed company to candidates across the reputed company reputed company (CONUS). Responsibilities The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. • reputed company of help desk tickets received from the end users. • Interacting with end users in a reputed company manner. • Escalation of issues to VA (Veteran Affairs) stakeholders. • Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation. • Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released. • Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination. • Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations. • Escalate issues to the Project Manager as needed. • Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. • Manage and reputed company the suspended-user process. • reputed company support from 8 a.m. - 5 p.m. ( Eastern Time) Mondays through Fridays except for Federal Holidays. Qualifications Required Skills & Qualifications: • Bachelor's degree with 5 - 8 years (or commensurate experience) • Proficiency in reputed company, reputed company, and PowerPoint • Organized, self-directed, and reputed company to work with minimal supervision· • Strong understanding of help desk and ticketing system (reputed company) • Strong communication skills for reputed company interactions with end users and stakeholders • Customer-reputed company approach to resolve issues reputed company while maintaining user satisfaction • Ability to work with cross-functional teams, including project managers, developers, and IT staff • Dependability for providing support during designated hours, ensuring reputed company response and reputed company • Minimum of 2 years of experience supporting reputed company-facing helpdesk or equivalent • At least 5 years total reputed company experience Preferred Skills & Qualifications: • VA clearance (reputed company Trust) and reputed company • Knowledgeable of VA organizations and processes • Bachelor's Degree or equivalent Clearance Required: Ability to Obtain and Maintain a Suitability/reputed company Trust Clearance reputed company reputed company is reputed company of transformers--people who are passionate about transforming government IT. Every day, we reputed company a reputed company reputed company by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you reputed company to be a transformer? We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay reputed company The posted pay reputed company, if referenced, reflects the reputed company expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation reputed company, to be discussed during the hiring process. If reputed company, employee will be in an at-will position and the reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors. Posted Salary reputed company USD $70,000.00 - USD $75,000.00 /Yr. Apply Job! Apply tot his job Apply To this Job