**Job Title:** Fiber Customer Support Analyst – Join blithequark's V Team and Revolutionize Customer Experience

**Job Description:**

Unlock Your Potential at blithequark

Are you ready to embark on a career journey that's as exciting as it is rewarding? Do you want to be part of a community that values innovation, creativity, and impact? Look no further than blithequark, where we power and empower people's lives by connecting them to what brings them joy. Our V Team is a dynamic community of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

About blithequark

At blithequark, we're passionate about driving innovation, creativity, and impact in the world. We're a company that's always pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Your Role: Fiber Customer Support Analyst

As a Fiber Customer Support Analyst at blithequark, you'll be part of a tech support team that's dedicated to providing exceptional technical support and customer service to our Fios customers. You'll be the face of our company, working with customers to troubleshoot issues with their voice, data, and video services, and providing them with the support and guidance they need to get back up and running.

Key Responsibilities:

* Answer incoming calls from customers with order inquiries and/or trouble reports * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Perform analysis and isolation of trouble conditions and create and sort trouble reports * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Essential Qualifications:

* A related Associate Degree or 2+ years' relevant experience * Technical support call center experience

Preferred Qualifications:

* Experience working with fiber and/or copper networks * Knowledge of communication and networking components * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

As a Fiber Customer Support Analyst at blithequark, you'll enjoy a range of benefits, including: * Competitive compensation and incentives * Comprehensive health and wellness benefits * 401(k) Savings Plan and stock incentive programs * Paid time off and adoption assistance * Tuition assistance and professional development opportunities * A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our V Team is a community that values collaboration, innovation, and impact, and we strive to create a work environment that's inclusive, supportive, and empowering.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're ready to join a community that's passionate about innovation, creativity, and impact, and you're looking for a career that's as exciting as it is rewarding, we encourage you to apply for this role. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! **Note:** The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, and will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job