Experienced Online Chat Support Representative – Customer Service and Technical Issue Resolution Expert

Welcome to blithequark

blithequark is a leading full-service development and property management company, renowned for its exceptional management of tax credit and HUD properties, both within its own portfolio and for third-party owners. Our commitment to delivering outstanding customer experiences has earned us a reputation as a trusted and reliable partner in the industry. As we continue to grow and expand our services, we are seeking enthusiastic and dedicated individuals to join our team as Online Chat Support Representatives.

Job Overview

In this critical role, you will be at the forefront of our customer support operations, handling inquiries via email, chat, and direct messaging. Your primary objective will be to resolve customer issues, provide effective solutions, and maintain our standard of exceptional service. As an Online Chat Support Representative, you will be the face of blithequark, interacting with customers, addressing their concerns, and ensuring that their experiences with our company are positive and memorable.

Key Responsibilities

• Express genuine empathy and concern for customers' issues, addressing them as if they were your own, and providing personalized support and solutions.
• Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products, ensuring timely and effective resolutions.
• Identify high-risk customer situations and escalate them appropriately without hesitation, ensuring that critical issues are addressed promptly and efficiently.
• Manage multiple chats simultaneously, maintaining a high level of productivity and efficiency while providing excellent customer service.
• Accurately document all required information and chat details in the ticketing system, ensuring that customer interactions are properly recorded and tracked.
• Respond to and resolve open issues in an appropriate time frame, ensuring that customers receive timely and effective support.
• Identify trends related to systems, platforms, and/or customers, and escalate them appropriately to management, contributing to the continuous improvement of our services and operations.
• Multitask using multiple systems, skillfully changing from one task to another without loss of efficiency or composure, and maintaining a high level of productivity and focus.
• Maintain punctuality and attendance at all scheduled times, ensuring that customers receive consistent and reliable support.
• Type at a speed of 30 words per minute with 90% accuracy or above consistently, ensuring that customer interactions are efficient and effective.

Essential Qualifications

To be successful in this role, you will need to possess strong written communication skills, active listening abilities, and excellent grammar. You should be able to work independently, utilizing resources to resolve customer issues, and have a great understanding of text and chat acronyms. A High School Diploma or equivalent is required, and previous work-from-home experience is preferred.

Preferred Qualifications

While experience is not required for this position, as we offer thorough training to ensure you are well-prepared, having a background in customer service or a related field can be beneficial. Understanding of contact center support metrics and the ability to implement actions for improvement are also desirable. If you have a passion for delivering exceptional customer experiences, are highly motivated, and can work effectively in a fast-paced environment, we encourage you to apply.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong written and verbal communication skills, with the ability to express yourself clearly and effectively.
• Active listening abilities, with a focus on understanding customer needs and concerns.
• Excellent problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Strong technical skills, with the ability to multitask using multiple systems and platforms.
• Ability to work independently, with a high level of self-motivation and discipline.
• Strong attention to detail, with a focus on accuracy and quality.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Online Chat Support Representative, you will have access to comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment, where employees are valued and empowered to make a difference. We offer a range of benefits, including flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Our company culture is built on a foundation of respect, integrity, and excellence, and we are committed to creating a positive and inclusive work environment that fosters growth, innovation, and success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including weekly pay and performance-based monthly bonuses. You will also have access to a range of benefits, including full benefits, 100% remote work, and a flexible work schedule with the option to work from home. At blithequark, we are committed to recognizing and rewarding the contributions of our employees, and we offer a range of perks and benefits designed to support your well-being and success.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Online Chat Support Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while growing and developing your skills and career. Don't miss out on this exciting opportunity to join a dynamic and supportive team, and apply today to become a part of the blithequark family.