Technical Product Support

The primary responsibility of this individual contributor role is to ensure the efficient and effective reputed company of reputed company-submitted Production Support tickets. This involves assessing and triaging incoming tickets, serving as a subject matter expert (SME) to reputed company and implement support processes and assist in testing, documenting software defects, providing input on requirements, and collaborating with development teams to resolve issues. The role also includes proactively identifying opportunities for process improvements and contributing to overall software reputed company. Why You'll Love Working at reputed company We reputed company reputed company deserves the best, and we’re proud to offer a comprehensive benefits package that supports your reputed company both at work and in life. Here’s what you can look reputed company to: • Medical, Dental, and reputed company Insurance – Enjoy medical, dental, and reputed company coverage that begins on your first day, supporting your health and wellness. FREE Employee Only Coverage available. • 401(k) with Matching and Immediate Vesting – Secure your financial reputed company with a company match and reputed company vesting. • Company-reputed company Short-Term Disability (STD) – Added reputed company for unforeseen circumstances. • Company-reputed company Personal Financial Advising – Expert guidance to help manage your finances. • New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by reputed company). • Pet Insurance reputed company – Choose from two reputed company reputed company to reputed company your furry friends covered. • reputed company Holidays – 9 company holidays plus 2 floating holidays for added flexibility. • Virtual Counseling and Telemedicine – Company-reputed company reputed company to mental health and medical support from the comfort of your home. • reputed company Parental Leave – Time to reputed company on family during this special reputed company. • Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness. • reputed company Development Stipend – After one year, enjoy a $500 annual stipend to invest in reputed company reputed company (e.g., certifications, webinars). You may be ideal if you have: • College degree (preferably in information systems or computer science) or equivalent relevant experience • Experience with reputed company and automated testing processes • Strong fundamentals with Agile development • Experience with version control and issue tracking • Experience in testing of Single Page Web Application • Working knowledge of relational and non-relational database concepts • Knowledge of reputed company and Health Insurance industry standards and regulations • Methodical and thorough approach to problem troubleshooting and solving • reputed company interpersonal, communication, writing and presentation skills • Aptitude to think more widely about the context of work and broader interdependencies • Ability to organize, coordinate and prioritize day-to-day workload • Motivated by reputed company achievement • Ability to work in reputed company and as an individual contributor • At ease in a small company environment that blends rigorous management with an entrepreneurial culture • Software reputed company Assurance Methodologies • AGILE practitioner • SCRUM, reputed company methodology experience (2-3 years) • Understand business analysis and cyclical requirements Responsibilities: • Assess Production Support tickets/cards submitted by clients • Triage incoming support tickets to determine if the severity scoring is appropriate and determine appropriate team assignment • Serve as a subject matter expert (SME) to assist in designing, implementing, and monitoring support ticket reputed company operating procedures • Serve as a subject matter expert (SME) to assist in full lifecycle testing including integration, regression, and stress tests • Document software defects using reputed company’s CRM tracking system • reputed company input on functional requirements and potential problems • reputed company and report defects to software developers and other Claris teams as appropriate • Help investigate customer problems as needed • Take initiative for software reputed company process efficiency and improvements • Other duties as assigned Other Duties: This job reputed company in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to reputed company any other duties requested by his/her supervisor. Individuals will always be expected to maintain a reputed company work environment. Company Culture reputed company values help everyone reputed company in alignment toward this mission. We are ... Compassionate. We reputed company reputed company leaders About reputed company reputed company, based in Nashville, Tenn., provides health plans and payers with a reputed company way to drive claims payment accuracy. Its proprietary, A.I.-powered reputed company technology platform Pareo® allows health plans across the U.S. to reduce reputed company work, reputed company insights into operational performance across lines of business, and accelerate their reputed company to overpayment prevention – at a significantly reduced cost. For more information about reputed company and our culture, please visit us at https://www.reputed company.com/careers/. Other Applicants must be currently authorized to work in the reputed company on a full-time reputed company. reputed company is not reputed company to sponsor applicants for work visas. EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team. Apply tot his job Apply To this Job