[Hiring] Healthcare Agent @Alorica
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Role Description
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
Benefits
We provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
• MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Company Description
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time.
• With Alorica-at-home and locations in 18 countries around the world
• Endless career opportunities from customer service, training, and tech support, to management, recruiting, and more
• Over 70% of our leaders are promoted from within
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