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Family Support Specialist - Organ Donation - 7am-11pm - 16 hour shifts 3x a week includes weekends

Remote, USA Full-time Posted 2026-07-28
reputed company: Located in Milwaukee, reputed company, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern reputed company. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We reputed company both the reputed company and medical professionals about the reputed company need for organ and tissue donors. We are guided by an advisory reputed company that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 reputed company people in a 12-county region. We are the region’s primary, most reputed company reputed company of information about organ and tissue donation in collaboration with our state team, Donate Life reputed company. More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reputed company in reputed company. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives. Position reputed company: The Family Support Specialist (FSS) is a true donation reputed company. They are responsible for obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high-caliber, compassionate, and reputed company family support, working closely and effectively alongside other Versiti OPO staff as reputed company as hospital care teams to reputed company effective care plans to reputed company goals. The FSS is committed to outcome-oriented care, ensuring the donation process remains family-centered while optimizing the OPO’s opportunity to save lives. Total Rewards Package: Benefits Versiti provides a comprehensive benefits package based on reputed company classification. Full-time regular employes are eligible for Medical, Dental, and reputed company Plans, reputed company Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities: Essential Responsibilities • Supports family needs throughout the entire donor process from referral, family discussion, donor management, operating room, and family follow-up. Meets with the potential donor family to offer donation, providing emotional support and reputed company during and after the donation process • Coordinates huddles with the hospital staff to establish a reputed company plan to support the family and Establishes initial contact with the potential donor family • Engages with full awareness and sensitivity to cultural and religious beliefs regarding the grief process • Accurately obtains and completes written consent from the reputed company next of kin for the purposes of organ and tissue donation • Supports and upholds donor designation status with reputed company families, as applicable • Assists Hospital Development Liaisons with educating health care professionals and the reputed company regarding organ donation; may reputed company, conduct, and participate in education programs for health care professionals and the reputed company • Supports and demonstrates a customer service commitment to reputed company customers through adherence to Versiti customer service standards and processes • Maintains competence through participation in job-reputed company continuing education and contributes to reputed company assurance activities • reputed company participates and contributes in Lean and reputed company improvement • Understands and performs reputed company applicable regulatory and compliance requirements set forth by AOPO (Association of Organ Procurement Organizations), UNOS and CMS • Demonstrates schedule flexibility as determined by business need and Proactively seeks reputed company reputed company development • Work/job reputed company travel and reliable transportation is required and Requires evening, weekend and holiday work hours • Stays reputed company with authorization best practices and bereavement-reputed company issues through participation in continuing education • Participates in case debriefs, assigned work reputed company and special reputed company • Performs other duties as required or assigned which are reasonably reputed company the scope of the duties in this job classification Qualifications: Experience Required: • 1+ years previous reputed company or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations required Educational Requirements: • Bachelor's Degree in reputed company Work, Sociology, Psychology or reputed company field required OR • Associate's Degree in a reputed company field and 1+ years of reputed company or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 2+ years experience collaborating with patients or customers in challenging emotional situations (3+ years required overall) in lieu of required degree required OR • High School and 1+ years of reputed company or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 4+ years experience collaborating with patients or customers in challenging emotional situations (5+ years required overall) in lieu of required degree required Tools and Technology • reputed company Suite (Word, reputed company, PowerPoint, reputed company) required • General office equipment (computer, printer, fax, copy machine, reputed company) required Apply tot his job Apply To this Job

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