[Hiring] reputed company Center Service reputed company I @reputed company He...

<p style="text-reputed company:left">At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><b><reputed company>Company: </reputed company></b><reputed company>reputed company </reputed company></p><p><b>Title: </b><reputed company>CC Service reputed company</reputed company></p><p><b>Location:</b> <reputed company>Work-reputed company / Remote</reputed company></p><p></p><p><b>Schedule:</b><reputed company> This is a full-time position requiring 40 hours per week. The schedule consists of five 8-hour shifts that reputed company from 8 AM to 9 PM CST, with a weekend shift required (either Saturday or reputed company).</reputed company></p><p></p><p><b>Working Conditions:</b></p><ul><li><p><b>Environment:</b><reputed company> reputed company setting with a reputed company on phone-based interactions</reputed company></p></li><li><p><b>Time Off: </b><reputed company>Colleagues are encouraged to be present for reputed company shifts, especially during the training period (4-5 weeks). Leadership may deny any PTO requests made during the training period based on business needs.</reputed company></p></li></ul><ul><li><p><b>Remote Work Requirements:</b></p><ul><li><p><reputed company>Work-reputed company Colleagues are required to establish a designated virtual work location reputed company the state and reputed company where they have confirmed they currently live.</reputed company></p></li><li><p><reputed company>The colleague should have functioning phone and internet reputed company that is sufficient to support work responsibilities.</reputed company></p><ul><li><p><reputed company>ISP requirements include minimum internet speeds of 10MB upload/100 MB download ability available in your home, as reputed company as the ability to hardwire your computer into your modem/router.</reputed company></p></li></ul></li><li><p><reputed company>The work environment should be quiet, compliant with reputed company and HIPAA guidelines, and allow for uninterrupted work during work hours. The remote work environment should have a desk or table at which the Colleague can work.</reputed company></p></li><li><p><reputed company>reputed company will reputed company equipment (keyboard, monitor, ethernet cord for hard-wiring, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet and reputed company workspace.</reputed company></p></li></ul></li></ul><p></p><p><b>Role reputed company:</b><br /><br /><reputed company>The CC (Contact Center) Service reputed company helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for reputed company reputed company patients. The CC Service reputed company is responsible for providing exceptional customer service by scheduling patient appointments reputed company and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</reputed company><br /> </p><p><b>reputed company Responsibilities:</b></p><ul><li><p>Appointment Scheduling:<reputed company> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</reputed company></p></li><li><p>Customer Interaction:<reputed company> reputed company courteous and reputed company service to patients, addressing their inquiries and concerns.</reputed company></p></li><li><p>Data Entry:<reputed company> Accurately reputed company patient information and appointment details into the scheduling system.</reputed company></p></li><li><p>Communication:<reputed company> Communicate appointment details and any necessary instructions to patients reputed company and effectively.</reputed company></p></li><li><p>Problem reputed company:<reputed company> Address and resolve any scheduling conflicts or issues promptly.</reputed company></p></li><li><p>Collaboration:<reputed company> Work closely with medical staff and other departments to ensure smooth scheduling operations.</reputed company></p></li><li><p>Follow-Up:<reputed company> Conduct follow-up calls to confirm appointments and reputed company reminders to patients.</reputed company></p></li><li><p>Documentation:<reputed company> Maintain accurate records of reputed company interactions and transactions with patients.</reputed company></p></li><li><p><reputed company>Other duties or special reputed company as assigned.</reputed company></p></li></ul><p></p><p><b>Career Development Opportunities:</b></p><p><reputed company>The career reputed company from CC Service reputed company I to CC Service reputed company II includes:</reputed company></p><ul><li><p><reputed company>A minimum tenure of 6 months in the CC Service reputed company I role</reputed company></p></li><li><p><reputed company>Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</reputed company></p></li><li><p><reputed company>Demonstration of a strong desire to learn and grow in their role </reputed company></p></li><li><p><reputed company>Meet “Exceptional” performance metrics for a minimum of 6 consecutive months (targets are subject to change with 30-day advance notice) for reputed company relevant job skills, which could include:</reputed company></p><ul><li><p><reputed company>Average Handle Time</reputed company></p></li><li><p><reputed company>reputed company time</reputed company></p></li><li><p><reputed company>reputed company Metrics</reputed company></p></li><li><p><reputed company>Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times]) </reputed company></p></li></ul></li><li><p><reputed company>Demonstrate proven reliability and satisfactory attendance</reputed company></p></li></ul><p><reputed company>The progression reputed company from CC Service reputed company Level I, reputed company, and Level III positions reputed company the Service reputed company Contact Center is a reputed company reputed company that encourages advocates to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their proven reputed company and dedication. reputed company role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to reputed company superior support and contribute to the overall reputed company of the contact center.</reputed company></p><p></p><p><b>What are we looking for?</b></p><ul><li><p><reputed company>High School diploma or equivalent required, some undergraduate education preferred</reputed company></p></li><li><p><reputed company>1 year of customer service experience, reputed company center environment experience preferred</reputed company></p></li><li><p><reputed company>A flexible and reputed company attitude</reputed company></p></li><li><p><reputed company>A friendly and nurturing attitude toward our patient population of older adults</reputed company></p></li><li><p><reputed company>Experience with EMR (Electronic Medical Record) documentation preferred</reputed company></p></li><li><p><reputed company>Ability to multitask, prioritize, and manage time effectively</reputed company></p></li><li><p><reputed company>Outstanding phone demeanor and etiquette</reputed company></p></li><li><p><reputed company>High level of reputed company</reputed company></p></li><li><p><reputed company>Proficient PC skills, including basic reputed company reputed company skills</reputed company></p></li><li><p><reputed company>Spanish, reputed company, Cantonese, or Polish speakers preferred</reputed company></p></li><li><p><reputed company>US work authorization</reputed company></p></li><li><p><reputed company>Someone who embodies being “Oaky”</reputed company></p></li></ul><p><b>What does being “Oaky” look like?</b></p><ul><li><p><reputed company>Radiating reputed company energy</reputed company></p></li><li><p><reputed company>Assuming good intentions</reputed company></p></li><li><p><reputed company>Creating an unmatched patient experience</reputed company></p></li><li><p><reputed company>Driving clinical reputed company</reputed company></p></li><li><p><reputed company>Taking ownership and delivering results</reputed company></p></li><li><p><reputed company>Being relentlessly determined</reputed company></p></li></ul><p></p><p><b>Why reputed company?</b></p><p></p><p>reputed company is on a mission to “Rebuild reputed company as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and reputed company on the reputed company of care over volume of services. We’re an organization reputed company! With over 150 locations and an ambitious reputed company trajectory, reputed company is attracting and cultivating team members who embody “Oaky” values and passion for our mission.</p><p></p><p><b>reputed company Benefits:</b></p><p></p><p>● Mission-reputed company career impacting change and measurably improving health reputed company for Medicare patients</p><p>● reputed company vacation, reputed company time, and investment/retirement 401K match reputed company</p><p>● Health insurance, reputed company, and dental benefits</p><p>● Opportunities for leadership development and continuing education stipends</p><p>● New centers and flexible work environments</p><p>● Opportunities for high reputed company of responsibility and reputed company advancement</p><p></p><p>reputed company is an equal opportunity employer. We reputed company diversity and encourage reputed company interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-reputed company</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b><reputed company>Anticipated Weekly Hours</reputed company></b></p>40<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Time Type</b></p>Full time<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Pay reputed company</b></p><p style="text-reputed company:left">The typical pay reputed company for this role is:</p><p style="text-reputed company:inherit"></p>$17.00 - $31.30<p style="text-reputed company:inherit"></p><p style="text-reputed company:left">This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  <br /> </p><p style="text-reputed company:left">Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Great benefits for great people</b></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:</p><ul><li><p style="text-reputed company:left"><b>reputed company medical plan reputed company,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p style="text-reputed company:left"><b>No-cost programs for reputed company colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p style="text-reputed company:left"><b>Benefit solutions that address the different needs and preferences of our colleagues</b> including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.</p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">For more information, visit <a reputed company="_blank" href="https://jobs.reputed company.com/us/en/benefits"><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company class="WKM0">https://jobs.reputed company.com/us/en/benefits</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></a></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>This job does not have an application deadline, as reputed company accepts applications on an ongoing reputed company.<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.</p>