**Experienced Customer Service Representative – Heart-Driven Support for Members at blithequark**

**Join the blithequark Team and Make a Difference in Healthcare** Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to consider this exciting opportunity to join blithequark, a Fortune 4 company, as a Customer Service Representative. **About blithequark** At blithequark, we're committed to carrying our heart to every moment of your wellbeing. Our mission is to deliver improved human-driven healthcare for a rapidly changing world. With a strong focus on diversity, inclusion, and belonging, we strive to create a culture where every individual feels empowered to make a difference. As a governmental policy regarding minorities in society leader and an equal opportunity employer, we're dedicated to fostering a workplace where everyone can thrive. **Job Summary** As a Customer Service Representative at blithequark, you'll play a vital role in helping individuals navigate their pharmacy benefit plans. You'll be the first point of contact for our members, providing heart-driven support and guidance to ensure they understand their coverage and options. With a strong emphasis on empathy, patience, and compassion, you'll have the opportunity to make a real difference in people's lives. **Key Responsibilities** * Answer inbound calls and respond to questions about prescription coverage, medication inclusion, and mail order solutions * Provide clear and concise information to help members better understand their benefits and options * Offer solutions to improve their healthcare experience and outcomes * Collaborate with internal teams to resolve complex issues and escalate concerns as needed * Participate in ongoing training and development to stay up-to-date on product knowledge and best practices **Required Qualifications** * 1 year of experience in a customer-facing role, such as call center, retail, customer service, hospitality, or military experience * Proficiency in Windows-based applications * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * High school diploma or equivalent required; bachelor's degree preferred **Preferred Qualifications** * Experience in a healthcare or insurance setting * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Bilingual or multilingual skills a plus * Experience with CRM software and other customer service tools **Business Overview** At blithequark, we're committed to delivering improved human-driven healthcare for a rapidly changing world. Our Heart At Work Behaviors support this mission, emphasizing the importance of empathy, compassion, and kindness in every interaction. We strive to create a culture where every individual feels empowered to make a difference and contribute to our shared purpose. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you'll have access to a comprehensive training program that includes: * On-the-job training with experienced coaches and mentors * Ongoing development and training to stay up-to-date on product knowledge and best practices * Opportunities for advancement and career growth within the company * A supportive and inclusive work environment that fosters collaboration and teamwork **Work Environment and Company Culture** Blithequark is a dynamic and fast-paced environment that values diversity, inclusion, and belonging. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and advancement * Comprehensive training and development program * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * $20-$30/hour salary range * Comprehensive health insurance and wellness programs * 401(k) matching and retirement savings plan * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity to join blithequark as a Customer Service Representative. Please visit our website to learn more and submit your application. Apply Now! Apply for this job