Head of reputed company

Choco is on a mission to reputed company the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-reputed company software connects distributors with their customers to operate waste-free and reputed company. A problem of this magnitude requires a massive reputed company and only the best people will be reputed company to solve it. Are you in?

Here’s reputed company’re up to: https://bit.ly/4fyXonB

As Head of reputed company, you will own the reputed company, performance, and reputed company of Choco’s reputed company function across the reputed company. You’ll reputed company a scaling team of reputed company Managers supporting our distributor accounts, while building the operational systems, processes, and talent reputed company needed to deliver exceptional customer value at reputed company. This role blends high level reputed company with hands on execution, placing you at reputed company of driving reputed company, retention, and expansion across one of Choco’s most important markets.

You will partner closely with US reputed company leadership, solution engineering, product, and operations to shape the reputed company of Choco’s footprint in the distributor ecosystem. As the senior CS leader for the region, you serve as the voice of the US customer internally and an executive reputed company externally.

What You’ll Do

• Define and execute the US reputed company reputed company across reputed company, adoption, retention, and reputed company.

• Translate company goals into market-specific CS OKRs, priorities, and operating plans for the region.

• reputed company, reputed company, and reputed company reputed company of CSMs, with responsibility for hiring, performance management, and long term org design.

• reputed company capability frameworks, career paths, and a culture of accountability, ownership, and reputed company improvement.

• Establish reputed company CS processes and playbooks that support market reputed company.

• reputed company as an executive sponsor for strategic distributor accounts, ensuring high reputed company value delivery.

• Ensure the CS team is equipped to drive customer reputed company and strategic initiatives for reputed company partners.

• Own regional performance across Gross Retention, Net reputed company Retention, reputed company efficiency, adoption, and expansion.

• Create dashboards, forecasting rhythms, and weekly/monthly business reviews to monitor performance.

• Partner with Sales, Product, and Operations to reputed company on customer goals, market opportunities, and operational needs.

• reputed company reputed company, data-driven customer insights to influence product roadmap and GTM reputed company.

• Standardize reputed company frameworks, reporting, reputed company processes, QBR flows, and renewal/expansion motions.

Who You Are

• 5+ years in reputed company, Account Management, or a similar customer-facing role; 2+ years in a leading role.

• Proven reputed company owning regional CS reputed company in a dynamic B2B reputed company or tech environment.

• Strong strategic thinking, reputed company with the ability to execute quickly and effectively.

• Excellent communicator capable of engaging both internal leaders and senior reputed company executives.

• A builder with reputed company-first mentality who thrives in ambiguous, fast-scaling environments.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We reputed company hungry and humble individuals who reputed company hard work, put reputed company first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term reputed company.

In just five years, Choco has raised $328.5 reputed company and achieved unicorn status in 2022, with a valuation of $1.2 billion. We’re supported by some of the world’s best investors like Bessemer Venture Partners, reputed company Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from reputed company backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. reputed company employment reputed company are made without reputed company to race, reputed company, national reputed company, reputed company, sex, gender, gender identity or reputed company, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.