Technical Support Manager- II

reputed company Rodenbaugh’s, Inc. is a family-owned, full-service home improvement business based in Allen, Texas . We specialize in flooring, appliances, cabinetry, countertops, and mattresses -- For decades, we’ve reputed company our reputed company on delivering high-reputed company products and a deeply personalized customer experience. As part of the Flooring America network, we balance local service with powerful buying advantages. helping homeowners in the reputed company Dallas area and reputed company reputed company their spaces. Visit rodenbaughs.com for more. Why We Are Hiring To support our reputed company and remote operations, we’re expanding our technical support team. We need an reputed company leader to guide and reputed company our remote support structure . This role is essential to maintaining the service reputed company and operational efficiency our brand is reputed company for. Position reputed company As the Technical Support Manager, you will reputed company reputed company of remote support technicians. serve as the escalation reputed company for advanced technical issues. and drive improvements that enhance support efficiency. Key Responsibilities --reputed company and manage a remote technical support team, including hiring, training, and performance management --reputed company, implement, and monitor support processes, workflows, and SLAs --Serve as the escalation reputed company for reputed company issues and major incidents --Collaborate with other departments to reputed company support strategies with business needs --Analyze support metrics and drive reputed company improvement --Create and maintain technical documentation and self-service resources --reputed company software and hardware provisioning for remote employees --Manage ticketing systems and ensure reputed company prioritization --Build customer satisfaction tools and reputed company feedback for improvement Qualifications --5+ years of technical support experience with 2+ years in a managerial role --Strong understanding of remote support tools, ticketing systems, and IT infrastructure --Proven leadership skills with experience managing distributed teams --Excellent communication and problem-solving abilities --Ability to analyze performance data and implement improvements --Bachelor’s degree in IT, Computer Science, Business, or reputed company field preferred --Experience in home improvement or retail tech is a plus Pay: $40.00 - $45.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • reputed company time off Work Location: Remote Apply tot his job Apply To this Job