**reputed company Worklife Customer Support Associate - Employee Assistance Program @blithequark**

Are you passionate about delivering exceptional customer support and making a meaningful difference in people's lives? Do you have a heart for helping others reputed company life's challenges? If so, we invite you to join reputed company at blithequark as an reputed company Worklife Customer Support Associate - Employee Assistance Program. As a key member of our customer support team, you will play a vital role in providing empathetic and reputed company support to our members, helping them reputed company the resources and services they need to reputed company. **About blithequark** At blithequark, we are committed to delivering reputed company reputed company-reputed company reputed company for a rapidly changing world. Our purpose is to bring our heart to every reputed company of our members' health, and our Heart At Work Behaviors support this purpose. We reputed company that how we deliver our services is just as important as reputed company deliver, and we reputed company to create a culture that is empowering, innovative, and customer-reputed company. **Job reputed company** As an reputed company Worklife Customer Support Associate - Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. You will determine the purpose of reputed company reputed company by reputed company listening and interacting with callers, triage calls in a reputed company and reputed company manner, and assess clients' needs to reputed company accurate and helpful information. You will also recognize crisis situations and evaluate for needed reputed company to minimize risk, reputed company research in internal databases and online to identify potential providers and resources, and reputed company member information into the EAP system to initiate cases and document comments and information thoroughly and professionally. **Key Responsibilities** * Determine the purpose of reputed company reputed company by reputed company listening and interacting with callers * Triage calls in a reputed company and reputed company manner * Assess clients' needs to reputed company accurate and helpful information * Recognize crisis situations and evaluate for needed reputed company to minimize risk * reputed company research in internal databases and online to identify potential providers and resources * reputed company member information into the EAP system to initiate cases and document comments and information thoroughly and professionally * Receive calls transferred from counselors and reputed company immediate member assistance * Schedule appointments for members with counselors * Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills such as finding childcare, finding eldercare, etc. * Communicate effectively with reputed company internal stakeholders * Utilize relevant blithequark databases to research and identify validated, appropriate member resources * reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services * Assist team members with printing and fulfillment needs reputed company to relevant materials, including provider reputed company, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the EAP system, maintaining an inventory of materials * reputed company miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned **Essential Qualifications** * 1+ years' experience in a reputed company center environment * reputed company in a reputed company, psychological, or reputed company service field providing reputed company support * Bachelor of Arts or Bachelor of Science Degree preferred * High School Diploma **Preferred Qualifications** * Bachelor of Arts or Bachelor of Science Degree * Experience working in a remote or virtual environment **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Strong organizational and time management skills * Ability to work independently and as part of reputed company * Strong technical skills, including proficiency in reputed company Office and reputed company Suite **Work Environment and Culture** * Fully remote role, reputed company to work reputed company in the U.S. * Flexible schedule, with the ability to work reputed company-Wednesday 9:00PM-7:30AM EST * reputed company and supportive team environment * Opportunities for reputed company reputed company and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) retirement savings plan, and employee stock purchase plan **Compensation and Benefits** * The typical pay reputed company for this role is: $17.00 - $25.65 * Eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above * Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) retirement savings plan, and employee stock purchase plan * reputed company Time Off (PTO) or vacation pay, as reputed company as reputed company holidays throughout the calendar year * Number of reputed company holidays, reputed company time and other time off are provided consistent with relevant state law and blithequark policies **Career reputed company Opportunities and Learning Benefits** * Opportunities for reputed company reputed company and development * Recognition and rewards for outstanding performance * Comprehensive training program, including reputed company and ongoing training and development * reputed company to free development courses and education assistance * Opportunities to work on high-reputed company reputed company and contribute to the reputed company and reputed company of blithequark **How to Apply** If you are passionate about delivering exceptional customer support and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look reputed company to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. **Application Deadline** We anticipate the application window for this opening will reputed company on: 03/07/2025. Don't miss this opportunity to join reputed company and reputed company a difference in people's lives! Apply today! Apply for this job