**Experienced Full Stack Learning Specialist – Japanese Language Expert for Amazon Business Customer Service**

Are you a highly skilled and motivated individual with a passion for training and development? Do you have a strong background in Japanese language and culture, as well as excellent communication and interpersonal skills? If so, we may have the perfect opportunity for you! blithequark is seeking an experienced Full Stack Learning Specialist – Japanese Language Expert to join our Amazon Business Customer Service team. As a key member of our learning experience team, you will play a critical role in boosting the competencies of our customer service associates by developing and conducting effective training programs. **About blithequark** blithequark is a leading global company that is committed to being the most customer-centric company on earth. We are a diverse and inclusive workplace that values exceptional talent, bright minds, and driven individuals. Our mission is to deliver the best results for our customers, and we are looking for talented individuals like you to help us achieve this goal. **Job Scope** As a Full Stack Learning Specialist – Japanese Language Expert, you will be responsible for: * Delivering Amazon orientation and new hire training to all job levels (virtually or in person) * Meeting/exceeding performance expectations with regards to new hire training (e.g. Training Yield, customer experience, and AHT performance) * Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals * Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/exceed improvement goals * Gathering training needs (via performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs * Maintaining and reporting data (e.g. trainee attendance, performance, and analysis) timely and accurately * Participating in call listening sessions and quality calibrations to keep abreast of updates and developments * Taking customer contacts every month to keep abreast of latest process updates and changes * Leading and/or being a team member on improvement projects that are aimed at enhancing business performance **Key Responsibilities** * Coordinate training sessions based on site needs * Conduct daily sessions with trainees * Track and provide weekly debriefs and reporting to the ABCS Leadership Team * Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity * Contribute to additional training projects as required * Understand workflow and daily production goals * Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve * Maintain a positive attitude and presence on the floor * Facilitate and present to groups of up to 30 people in a class * Act as an effective people manager during mentored production periods during training **Requirements** * 2+ years of experience in training delivery roles or similar experience * Expertise in Japanese Language (JLPT N1 Certified) and English Language * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Good communication skills for the purpose of knowledge transfer and skill development * Good coordination and organization skills * Extensive expertise in cultural and soft skills relevant to a contact center environment * Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint) * Experience in Customer Service or customer service-related work experience * Training experience specific to a contact center environment * Bachelor's degree or significant college coursework, in communication, education, or related field * Experience working with Learning Management Systems (LMS) **What We Offer** * Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market * Total compensation package, including equity, sign-on payments, and other forms of compensation * Full range of medical, financial, and/or other benefits * Opportunity to work with a diverse and inclusive team * Professional development and growth opportunities * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and experienced individual with a passion for training and development, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you! **About Our Inclusive Culture** At blithequark, we are committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We value diversity, equity, and inclusion, and we are dedicated to providing a workplace that is free from discrimination and harassment. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees. **Los Angeles County Applicants** Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **San Francisco Fair Chance Ordinance** Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Accommodations for Applicants with Disabilities** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job