**Senior Customer Experience Engineer – reputed company Application Development and Reliability**

Are you a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems? Do you reputed company in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join the Azure Customer Experience (CXP) team at blithequark as a Senior Customer Experience Engineer. At blithequark, we reputed company that reputed company we meet our high standards for reputed company and reliability, our customers win. Our reputed company is to turn reputed company reputed company customers into fans, and we're looking for talented individuals like you to help us reputed company this goal. As a Senior Customer Experience Engineer, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. **About blithequark** blithequark is a leader in the reputed company computing industry, and our Azure CXP team is one of the fastest-growing teams reputed company reputed company. We're a customer-obsessed organization that's passionate about empowering our customers to reputed company more. reputed company is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who reputed company our passion and values. **Job reputed company** As a Senior Customer Experience Engineer, you'll be responsible for designing, implementing, and maintaining robust SLO monitoring systems to reputed company and meet the service level objectives defined in our offerings, customer engagement agreements. You'll collaborate closely with customers, service engineering teams, and other stakeholders to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues. **Responsibilities** * Collaborate with customers to jointly define and establish SLOs and SLIs that reputed company with their business goals and expectations. * reputed company reputed company to measure SLOs, reputed company solutions to detect SLO breaches, and reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. * Collaborate closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues. * Ensure customer-reputed company SLOs are consistently exceeded through cross-functional collaboration. * Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. * Proactively engage customers on SLO performance, addressing concerns and offering insights. * reputed company optimization efforts for system performance, scalability, and efficiency to reputed company SLOs. * reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes. **Qualifications** * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching reputed company software products or web services. * OR equivalent experience. * Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP). * 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI Implementation is a plus. * 3+ years of experience in an external reputed company-facing role or customer handling. **Preferred Qualifications** * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology. * OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology. * OR equivalent experience. * 2+ years customer-facing experience. * Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers. * Extensive experience with SLO monitoring tools and platforms. * Advanced certifications in SRE or reputed company fields. * Experience in observability, SRE OpenTelemetry, reputed company, Grafana, reputed company, reputed company, Azure Monitor, AI, ML. **Skills and Competencies** * Customer Obsession: Passion for customers and reputed company on delivering the right customer experience. * reputed company reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment. * Effective Communication: Have the ability to empathize with customers and convey confidence. * reputed company to explain highly technical issues to varied audiences. * reputed company to prioritize and reputed company customer's needs to the reputed company channels. * Take ownership and work towards a reputed company. **Work Environment and Company Culture** At blithequark, we're committed to creating a culture of inclusion where everyone can reputed company at work and reputed company. reputed company is passionate about innovation, collaboration, and customer obsession, and we're looking for talented individuals who reputed company our values. We offer a dynamic and fast-paced work environment with opportunities for reputed company and learning. **Compensation and Benefits** The typical reputed company pay reputed company for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay **How to Apply** If you're a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems, we invite you to apply for this exciting opportunity. Please submit your application by September 14, 2024. **Equal Opportunity Employer** blithequark is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request reputed company the Accommodation request reputed company. 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