Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark

At blithequark, we are passionate about leveraging technology to make a positive impact on people's lives. As a leader in our industry, we are committed to delivering exceptional service and support to our users. We are now seeking a highly skilled and dedicated Service Desk Specialist/Live Chat Agent to join our team, providing critical assistance to ensure the smooth operation of our mobile application. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

As a Service Desk Specialist/Live Chat Agent at blithequark, you will play a vital role in providing Tier I support and customer assistance for our mobile application. You will be responsible for troubleshooting, reproducing, reporting, and resolving issues in both iOS and Android operating systems. Your expertise will be essential in ensuring that our users have a seamless experience with our application. This is a remote opportunity, and you will be required to work from anywhere in Colorado, with a schedule that includes training and permanent shifts.

Key Responsibilities

• Provide exceptional Tier I support and customer assistance for our mobile application via live chat, ensuring timely and effective resolution of user issues.
• Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
• Install software on supported devices, following defined procedures, processes, and methods, to ensure seamless functionality.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and efficient issue resolution.
• Collaborate with internal teams to resolve complex technical issues, providing expert knowledge and support to ensure prompt resolution.
• Stay up-to-date with the latest developments in mobile technology, application updates, and industry trends, applying this knowledge to continuously improve our support services.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of technical expertise, excellent communication skills, and a passion for delivering exceptional customer service. The minimum qualifications for this position include:

• One year of professional experience in an occupational field related to mobile application support, or an Associate's degree from an accredited institution in a field of study related to Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
• Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Strong knowledge of mobile operating systems, including iOS and Android, and experience with diagnostic tools and mobile device hardware.

Preferred Qualifications

While not essential, the following qualifications and experience will be highly regarded:

• Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience.
• Familiarity with Apple and Google Play Store, and experience with mobile application development and deployment.
• Training or certification related to mobile application support, such as CompTIA Mobility+ or equivalent.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to ongoing training and professional development opportunities, including:

• Comprehensive training program, covering our mobile application, technical support procedures, and customer service skills.
• Opportunities for career advancement, including promotions to senior technical support roles or other positions within the company.
• Access to industry-recognized certifications and training programs, to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a distributed team, with opportunities to collaborate and connect with colleagues from across the organization. Our company culture is built on values of innovation, teamwork, and customer focus, and we are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees.

Compensation and Benefits

blithequark offers a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of benefits, including:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan, with company matching contributions.
• Generous paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career growth.

Conclusion

If you are a motivated and tech-savvy individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic team, working on a critical project that makes a real difference in people's lives. Don't miss this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start your journey to success!