Experienced Customer Service Loyalty Champion II – Remote Customer Retention and Sales Specialist for blithequark

Introduction to blithequark

At blithequark, we empower individuals to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who believe in the power of listening and learning. Our team is built on the principles of anticipation, leadership, and trust, and we come together to lift our communities and make a positive impact. If you're looking for a career where you can share your ideas, grow, and thrive, blithequark is the place to be.

Job Overview

As a Customer Service Loyalty Champion II at blithequark, you will be responsible for resolving customer needs, preventing churn, and driving sales growth. You will be the face of our brand, providing exceptional experiences and turning every contact into a sale or save opportunity. If you have a passion for customer service, sales, and retention, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Handle and resolve escalated customer concerns with varying levels of complexity, emphasizing proactive measures and a premium experience.
• Grow the business by completing full end-to-end account analyses and executing targeted loyalty and retention strategies for high-value and at-risk customers.
• Provide exceptional experiences by listening for signs of churn, leveraging historical reports, and navigating systems to offer applicable solutions.
• Serve as a brand ambassador and advocate for customers, highlighting blithequark's products and services and applying business acumen to make informed decisions.
• Identify plans, products, and services that suit customer needs to prevent future contacts and drive long-term loyalty.

Work Environment

This is a remote role, with occasional in-person trainings and meetings. You will work from home, with a private workspace and reliable internet connection, and will be required to attend onsite training and meetings in Irving, TX, for up to three weeks during the training period and periodically throughout your employment.

Requirements

To be eligible for this position, you must:

• Have a Bachelor's Degree or one or more years of customer service experience.
• Have one or more years of sales experience.
• Have experience resolving complex customer issues, including escalations, billing, and product Q&A.
• Have a strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
• Be willing to work a rotating schedule, including nights, weekends, and holidays, based on business needs.
• Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Preferred Qualifications

Even better if you have:

• A degree in a related field.
• Experience troubleshooting customer products and services and working knowledge of our network to position network solutions.
• Experience promoting and upselling products or services.
• One or more years of retention experience.
• Based on the required in-person training and periodic center collaborations, candidates should live in Texas within a 75-mile radius of our listed hub location.

Career Growth and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Loyalty Champion II, you will have access to training and development programs, mentorship, and opportunities for advancement. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

Skills and Competencies

To be successful in this role, you will need to have:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong sales and retention skills, with a focus on delivering exceptional customer experiences.
• Ability to work independently and as part of a team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. You will also have access to a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and opportunities for professional development.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Loyalty Champion II position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this exciting opportunity to join our dynamic and supportive team – apply today!