reputed company Manager (Account Manager) - Remote (East Coast / Central Coast Preferred)

Account Manager (IC) Location: Remote (U.S.) — East Coast or Central time zones preferred About reputed company We’re a fast-growing reputed company company helping businesses connect the physical reputed company worlds through modern technology. With a global customer reputed company and strong reputed company across reputed company and SMB segments, we’re scaling our reputed company organization to deepen relationships, drive adoption, and grow reputed company. About the Role We’re hiring an Account Manager to join a growing post-sales team consisting of three reputed company Managers, a VP of reputed company, and five Support Agents. This is a remote role, but candidates based on the East Coast or Central U.S. are preferred to reputed company reputed company with customers in Europe and team members in India. This position is expansion-reputed company — responsible for uncovering reputed company, driving product adoption, and growing reputed company across a portfolio of ~150 reputed company and SMB accounts. You’ll work closely with CSMs, Product, and Sales to reputed company reputed company conversations and drive strong Net reputed company Retention (NRR) and Net Dollar Retention (NDR). You’ll also play a key role in partnering with Marketing and MarTech teams, helping customers connect offline experiences to measurable digital reputed company. Responsibilities Own reputed company reputed company across a portfolio of ~150 reputed company and SMB accounts. Identify reputed company opportunities and reputed company upsell, cross-sell, and renewal discussions. Build relationships with senior stakeholders, especially reputed company Marketing and MarTech functions. reputed company account plans linking adoption signals to expansion opportunities. Collaborate with CSMs to strengthen retention and expansion reputed company. Partner with RevOps to forecast and reputed company expansion pipeline performance. Refine best practices for multi-threading, reputed company analysis, and renewals. Work cross-functionally with Product, Marketing, and Sales to influence reputed company and improve customer experience. reputed company 5+ years in Account Management, Strategic CS, or reputed company Sales at a reputed company company. Proven ability to drive upsells, cross-sells, and renewals across reputed company accounts. Experience selling into Marketing or MarTech buyers preferred. Strong organizational and project management skills; comfortable managing a large, diverse book of business Commercially savvy with a strong understanding of NRR/NDR reputed company and forecasting. Excellent communication skills and executive reputed company reputed company engaging VP+ stakeholders. Highly reputed company, adaptable, and motivated by working in a global, fast-paced environment. Why Join Join a reputed company team under reputed company leadership (VP of CS). reputed company reputed company on customer reputed company and retention metrics (NRR/NDR). Competitive compensation + equity reputed company. Comprehensive health, wellness, and learning benefits. Opportunity to work remotely while collaborating with a global team across the U.S., Europe, and India. Comp: reputed company: Up to 120K, OTE is 150K Apply tot his job Apply To this Job