Experienced Customer Service Representative – Inbound Call Handling Expert for Technical and Emergency Damage Prevention Services – Permanent Full-Time Position at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to providing exceptional technical and emergency damage prevention services to our clients, including excavators, homeowners, and facility operators. As a leading provider of these services, we understand the importance of delivering top-notch customer support. Our team is passionate about public safety and is committed to making a positive impact in our community. If you share our values and are looking for a rewarding career in customer service, we encourage you to apply for our Customer Service Representative position.

Job Overview

We are seeking highly skilled and motivated Customer Service Representatives to join our team at blithequark. As an Inbound Call Handler, you will be responsible for answering incoming telephone requests, providing excellent customer service, and following scripted questions to gather information from callers. Your primary goal will be to ensure that our customers receive timely and accurate support, while also promoting public safety and damage prevention.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Follow scripted questions to gather information from callers and data enter it into a ticket format
• Utilize a mapping system similar to Google Maps to identify work sites and provide accurate information to customers
• Communicate effectively with excavators, peers, and management to resolve issues and provide excellent customer service
• Process information quickly and accurately using outlined criteria
• Demonstrate an interest in public safety and apply new concepts to improve our services

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED
• Ability to listen and problem solve effectively
• General computer skills and proficiency in using digital maps
• Excellent written and oral communication skills
• Ability to adhere to a work schedule, including having good attendance and being punctual
• Ability to work effectively and independently in a home or office environment
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center, Monday through Friday

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Prior experience in customer service or a related field
• Experience working in a call center environment
• Knowledge of public safety and damage prevention principles
• Proficiency in using mapping systems and data entry software

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong attention to detail and ability to maintain accuracy in data entry
• Ability to work independently and manage multiple tasks simultaneously

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to:

• A comprehensive two-week paid training course to ensure your success in the role
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment that encourages learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:

• A commitment to public safety and damage prevention
• A focus on delivering exceptional customer service
• A collaborative and team-oriented approach to work
• A supportive and inclusive work environment that values diversity and individuality

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $15.00, plus quarterly performance bonuses
• A comprehensive benefits package, including medical, dental, and life insurance at a minimal cost
• Paid vacations, personal days, and sick time (PTO)
• A 401(k) plan with a 50% company match up to 15% of your contribution
• A casual and friendly work environment
• The opportunity to work from home remotely after completing the training course

Conclusion

If you are a motivated and customer-focused individual who is passionate about public safety and damage prevention, we encourage you to apply for our Customer Service Representative position at blithequark. With our comprehensive training program, supportive work environment, and competitive compensation package, you will have the opportunity to grow and develop your skills while making a positive impact in our community. Apply today to join our team and start your career with blithequark!