Experienced Customer Service Representative – Remote Job Opportunity with blithequark

Introduction to blithequark

Are you ready to embark on a new journey with a dynamic and international company? Look no further than blithequark, where you'll discover a world of possibilities, both at work and in your personal life. As a member of the blithequark family, you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. With a commitment to flexibility, grace, and continuous learning, you'll address challenges head-on, acquire new skills, and advance your career while having the time of your life.

Job Overview

We're seeking an experienced Customer Service Representative to join our team at blithequark. As a key member of our Payments and Digital Strategy crew, you'll be responsible for everyday features related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a dynamic team, we want to hear from you!

Key Responsibilities

• Complete data entry and balancing features
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist different departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, research, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to engage professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a member of our team, you'll enjoy:

• A dynamic and fast-paced work environment
• A supportive and collaborative team culture
• Opportunities to participate in company-wide events and activities
• A commitment to work-life balance and employee well-being

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you'll enjoy a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a dynamic team, we want to hear from you! Apply now to join our team at blithequark as a Customer Service Representative and take the first step towards an exciting and rewarding career. Don't miss out on this opportunity to be part of a company that's committed to helping you grow and develop in your career. Apply today and discover a world of possibilities with blithequark!