Experienced Customer Service Agent – Partner Support and Executive Relations Specialist for Complex Issue Resolution and Strategic Partnership Development

Welcome to blithequark: Transforming Customer and Partner Experiences

At blithequark, we are passionate about delivering exceptional customer and partner experiences through our innovative approach to mobility assistance. As a leader in our industry, we recognize the importance of building strong, lasting relationships with our partners and customers. To achieve this, we are seeking an experienced Customer Service Agent – Partner Support to join our team. In this critical role, you will be responsible for resolving complex inquiries from partners, executives, and customers with efficiency, professionalism, and a customer-centric approach.

Your Mission and Legacy

Your mission will be to transform complex inquiries into successful outcomes, ensuring that our partners and customers feel supported and valued. Through your work, you will strengthen trust, improve workflows, and contribute to long-lasting partnerships. Your legacy will be the positive impact you make on our customers and partners, helping blithequark become the world's leading mobility assistance company.

Key Responsibilities

As a Customer Service Agent – Partner Support, you will be responsible for:

• Achieving cross-training in blithequark's essential platforms, including CSS, Hero, LYFT, and InContact, within the first two months of employment
• Performing inbound and outbound calls and chats to resolve inquiries from partners and executives, demonstrating a strong ability to communicate effectively and professionally
• Cross-training for case creation and effectively performing Job Management (JM) tasks by identifying the root cause of issues
• Understanding workflows and ensuring proper escalation paths are followed to resolve complex issues efficiently
• Demonstrating the ability to make independent, executive decisions when handling cases, within the first six months of employment
• Elevating partnerships and customer interactions to create a consistent and streamlined workflow across cases, within the first eight months of employment
• Ensuring timely and accurate execution of all tasks within assigned workload, while continuing to build a strong foundation with partners and fostering ongoing trust and collaboration

Who You Are

To be successful in this role, you should have:

• A minimum of 2 years of experience in conflict resolution, with a proven track record of resolving complex issues efficiently and effectively
• A minimum of 1 year of experience in cross-functional team collaboration, with the ability to work effectively with stakeholders at all levels
• Proficiency in handling inbound and outbound calls and chats, with a focus on resolution and stakeholder satisfaction
• Chat experience with the ability to manage multiple conversations simultaneously, while maintaining a high level of productivity and attention to detail
• A typing speed of at least 50 words per minute, with excellent written and oral communication skills
• Experience communicating with higher leadership, including partners, executives, and senior management, with the ability to engage stakeholders at all levels
• A proven ability to critically think through challenging or vague situations to reach effective resolutions, with a strong analytical mindset
• Demonstrated experience documenting cases clearly and effectively for diverse audiences, with excellent organizational and time management skills
• The ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment, while maintaining a high level of accuracy and attention to detail

Key Competencies

To excel in this role, you should possess the following key competencies:

• The ability to resolve complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions
• Strong communication skills, with the ability to engage stakeholders at all levels, including senior leadership
• Comfort working in a high-pressure, fast-paced environment where priorities shift rapidly, with the ability to adapt to changing circumstances
• Proficiency in proactively managing VIP cases and fostering strong relationships with partners and executives, with a strong customer-centric approach
• The ability to work effectively under pressure, while maintaining a stakeholder-first approach and a high level of professionalism

What We Offer

At blithequark, we offer a competitive compensation package, including:

• A starting base rate of $17.00 per hour, with individual pay determined by job-related skills, experience, and relevant education or training
• A comprehensive benefits package, including short-term disability, long-term disability, and life insurance, all free of charge
• Three different medical plans to choose from, two dental plans, a vision plan, and other valuable benefits
• 12 holidays off and 10-20 days of paid time off annually, based on years of service
• A 401(k) matching program, with a 100% match on the first 3% contributed and a 50% match on the next 2% contributed

Our Culture and Work Environment

At blithequark, we pride ourselves on our inclusive and diverse culture, where everyone feels valued and supported. We celebrate differences and thrive on the unique perspectives and experiences that our employees bring to the table. Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and customer satisfaction.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state, or local law.

Join Our Team

At blithequark, we are dedicated to transforming the customer and partner experience through our innovative approach to mobility assistance. If you are a talented and motivated individual with a passion for delivering exceptional service, we encourage you to join our team. Apply today to become a part of our dynamic and inclusive culture, where everyone feels valued and supported.