[Remote] Junior IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Touch Support, Inc. is a US-based company that partners with diverse technology firms to provide exceptional customer service. They are seeking a Junior IT Support Specialist to respond to customer inquiries, assist in onboarding, and enhance customer satisfaction in a remote work environment. Responsibilities • Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively • Assist in onboarding, educating, and supporting our customers through their journey • Help and guide our customers with technical and billing-related questions. • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience Skills • Excellent communication skills in the English language, as our clients are primarily US-based • High school degree • Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations • Solution-oriented mindset and passion for resolving problems • Passion for working with people and helping them to get their stuff work • Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company. • Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes. Benefits • Work from home • Learning from scratch • The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. • You will be able to further your development with valuable certifications paid for by the company. • Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team. Company Overview • Founded in 2003 on the principle that extraordinary customer experiences forge lasting brand loyalty, Touch Support has always seen end-user interactions as pivotal moments. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.touchsupport.com/. Apply tot his job Apply To this Job