**Experienced Customer Service Representative – Remote Call Center**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working independently? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Representative in our 100% remote call center. **About blithequark** blithequark is a dynamic and employee-driven organization that values honesty, open communication, and feedback. Our management team consists of individuals who have been promoted from within, demonstrating our commitment to growth and development. As an associate, you can look forward to a competitive benefits package, advancement opportunities, and diverse experience supporting various lines of business. We're proud to offer a work-from-home (WFH) environment, company-provided equipment, and a supportive team that's dedicated to making a difference in customers' lives. **Why Join Our Team?** At blithequark, we believe in fostering a culture of excellence, innovation, and teamwork. Our associates enjoy: * Competitive benefits package, including medical, dental, vision, and life insurance * Advancement opportunities to help you grow professionally * Diverse experience supporting various lines of business * Work-from-home (WFH) environment * Company-provided equipment * Collaborative and supportive team environment **Job Summary** As a Customer Service Representative, you will be the primary point of contact for borrowers regarding their private student loans. You will provide exceptional customer service, ensure compliance with regulations and company policies, and maintain accurate records of borrower interactions and account status in our systems. **Essential Duties and Responsibilities:** * Serve as the primary point of contact for borrowers regarding their private student loans * Professionally handle a high volume of incoming calls/make outbound calls * Welcome borrowers to blithequark's servicing platform and provide an overview of loan terms, status, and repayment plans; verify repayment terms and enroll borrowers in AutoPay * Provide walk-through of servicing website and enroll borrowers if applicable * Update borrower demographic information * Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues * Resolve customer issues via one-call resolution guidelines and/or escalated processes * Maintain accurate records of borrower interactions and account status in company systems * Collaborate with internal teams to address borrower concerns and ensure timely resolution * Comprehend training material on a variety of topics and share new concepts and content * Adhere to all federal and state laws governing the industry * Adhere to the client Statement of Work standards and company guidelines and policies * Attain all Key Performance Indicators (KPIs) and monthly performance goals **Additional Duties and Responsibilities:** * Perform other duties as required **Essential Qualifications:** * Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects * Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense * Innovation and creativity: ability to generate and translate ideas and adapt to change * Teamwork: effectively participate and contribute as a member of a work group * Communication: ability to clearly organize and effectively convey information * Strong active listening skills * Reliability: ability to meet all attendance standards * Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime * Ability to navigate between multiple windows or within web-based applications * Ability to pass a background check * Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department * A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds * Ability to set up required equipment in your home **Education and Experience:** * High School diploma or GED equivalent required * Associate's degree preferred * Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing * Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook **Benefits:** * Dental insurance * Health insurance * Paid time off * Vision insurance * 401(k) * Work from home **Work Environment and Culture:** * 100% remote call center environment * Collaborative and supportive team environment * Flexible scheduling to include weekends, evenings, possible holidays, and occasional overtime * Opportunity to work with a dynamic and employee-driven organization **Compensation and Perks:** * Competitive hourly rate of $17.00 per hour * Opportunity to earn bonuses and incentives based on performance * Comprehensive benefits package, including medical, dental, vision, and life insurance * Paid time off and holidays * 401(k) plan with company match * Work-from-home (WFH) environment and company-provided equipment **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture, benefits, and application process. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion, respect, and diversity, and we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **E-Verify:** blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please visit the E-Verify website at [insert link] to learn more about the program and your rights as an employee. We look forward to welcoming you to our team! Apply for this job