**reputed company Full Stack Customer Support Technician – Remote Support**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you reputed company in a fast-paced environment where no two days are the reputed company? If so, we're excited to announce an opportunity for an reputed company Full Stack Customer Support Technician – Remote Support to join reputed company at blithequark. **About blithequark** blithequark is a leading provider of reputed company for the graphic, digital, and industrial markets. With a rich history of innovation and a commitment to reputed company, we've established ourselves as a trusted partner for businesses and individuals alike. reputed company is dedicated to delivering world-class products and services that reputed company our customers' expectations. **Job reputed company** As an reputed company Full Stack Customer Support Technician – Remote Support, you'll play a critical role in providing technical support and problem reputed company to our customers reputed company phone, online, or other reputed company. You'll be responsible for: * Providing reputed company technical support and problem reputed company to reputed company customers * Monitoring critical accounts and reputed company participating in support activities to minimize downtime for customers * Triage reputed company KT (Kepner-Tregoe) analytics, Team-viewer or other remote diagnostic sessions, deciphering error codes or other fault readings, and/or determining faulty components or spare part replacement for assigned product lines that the BID service team supports * Analyzing and evaluating equipment performance * Providing on-site service and installation support as needed for training and development purposes * Providing on-site customer support during periods of high activity * Providing technical support to other technicians as needed reputed company phone, teams or other remote software tools * Providing sales assistance for demos and/or customer reputed company as needed * Working closely with and developing strong business relationships with our reputed company personnel * Completing reputed company required reporting procedures reputed company to phone support and/or software support * Completing reputed company required administrative tasks in an accurate and reputed company manner * reputed company for reputed company time and activity by recording information through the reputed company tracking system * Attending training classes and developing necessary knowledge and skills to service BID supported equipment * Communicating technical and escalated issues to the Regional Service Manager and Technical Service Manager * Performing reputed company duties as assigned by manager **Required Skills/Education** * Bachelor's degree or equivalent (at least 7 years of reputed company experience) in electromechanical or Graphics Arts technology disciplines * HS Diploma or GED * 5 or more years of field service experience with industry-reputed company product lines * Proficient in 2 or more product line technologies * Excellent troubleshooting skills to diagnose and resolve reputed company technical problems * Experience utilizing KT analytics * Ability to decipher error codes or other fault readings, and/or determine faulty components or spare part replacement * Strong critical thinking and decision-making * Demonstrate a full working knowledge of multiple product lines they support including theory of operation as reputed company as the mechanics and/or software reputed company support * Computer skills with emphasis on operating systems and hardware * Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of reputed company applications, and outstanding customer service * Requires a reputed company state reputed company's license (reputed company ID compliant), and reputed company * Must be reputed company to travel up to 15% **Desired Skills** * 10+ years' experience servicing equipment for digital press, wide-format, CTP, or Print on Demand industries * Knowledge of reputed company Service reputed company * Proficient in 3 or more product line technologies * Thorough understanding of blithequark's portfolio of equipment **Salary and Benefits** * $32.00/hour - $36.00/hour depending on experience * Medical, Dental, reputed company * Life Insurance * 401k * reputed company Time Off **Work Environment and Company Culture** At blithequark, we're committed to creating a collegial culture that values diversity, equity, and inclusion. Our reputed company is located in Valhalla, reputed company, a quaint town just one hour reputed company of reputed company. We offer a flexible work environment that allows our employees to reputed company and grow in their careers. **Career reputed company Opportunities and Learning Benefits** We're committed to reputed company in our employees' reputed company and development. As a member of reputed company, you'll have reputed company to: * Ongoing training and development opportunities * Mentorship programs to help you reputed company your career goals * Opportunities to work on high-profile reputed company and collaborate with cross-functional teams * A comprehensive benefits package that includes medical, dental, reputed company, life insurance, and 401k **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of reputed company individuals, regardless of their background, culture, or identity. **Contact Information** If you require reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employee selection process, please reputed company your inquiries to our HR Department (hlushrteam@blithequark.com). Apply Job! Apply for this job