SHP Customer Service Representative I (Remote reputed company reputed company member service area)
About the position
Responsibilities
• Ensure reputed company customer interactions with reputed company Health Plan's members.
• reputed company with members, applicants, providers, and agents reputed company telephone.
• Identify customer concerns and research and resolve inquiries in a reputed company manner.
• Escalate reputed company issues to a Benefit Specialist.
• Participate in ongoing training and coaching to enhance customer service skills.
Requirements
• High school diploma or equivalent.
• Two years' experience with customer service.
• Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.
reputed company-to-haves
• Associate or Bachelor's Degree in business administration.
• Experience working in a health insurance reputed company center.
• reputed company Insurance Agent's license.
Benefits
• Level 1 benefit package for positions listed as 30 hours per week or greater.
• Level 2 benefit package for positions listed as 20 - 29 hours per week.
• Non-benefited for positions listed as less than 19 hours per week.
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