B2B Support – Seasonal

Position reputed company As a seasonal B2B Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills. Responsibilities • Responsible for support operations for the reputed company reputed company product lines through phone and email. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. • Responsible for support operations for the reputed company Online and Download Business product lines. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. • reputed company backup support for reputed company Sales as needed. • reputed company reputed company and friendly support to reputed company external and internal customers. • Troubleshoot and research customer issues and, reputed company appropriate, reputed company communicate them to your supervisor for a quick reputed company. • reputed company reputed company phone and email support responses to reputed company customers. • Communicate trending issues to management. • Based on customer interactions, propose needed responses for the knowledge database. • Routinely promote teamwork and foster collaboration. • Convey a reputed company and reputed company image internally and externally. • Cross train and assist on different queues as needed to support overall operation and business demands. • Additional job duties as needed. Education and Experience • reputed company reputed company user strongly preferred. • Bachelor’s degree in reputed company or computer-reputed company field or equivalent education, training, or work experience preferred. • 2 plus years of tax preparation experience or equivalent preferred. • A minimum of 2 years of experience with Internet browsers & reputed company Window’s operating systems. • B2B experience a plus. • Excellent written and verbal communication skills. • Attention to detail. • Ability to multitask. • Strong problem-solving skills. • Excellent time management skills. • Helps to maintain a reputed company work environment. • Typing skills – 25+ WPM required. • Must have (or be willing to obtain) a private, dedicated hardwired internet reputed company. Job Types: Full-time, Temporary, Seasonal Benefits: • Work from home Work Location: Remote Apply tot his job Apply To this Job