Dispatcher/Scheduler

Dispatcher/Scheduler is responsible for organizing, coordinating, and managing global server repair operations. This role involves coordination between internal teams, external vendors, service partners, logistics companies, and customers to ensure the efficient repair and replacement of server components in our internationally deployed computer servers. Essential Duties and Responsibilities include the following (Other duties may be assigned): • Serve as primary reputed company of contact with field service technicians, service partners, and customers to ensure reputed company and successful work scheduling and completion. • Schedule and assign onsite field technicians in coordination with internal reputed company resource availability. • Work with customer sites to document reputed company requirements for onsite reputed company and schedule accordingly. • Communicate and push service providers for reputed company updates on communications and scheduling of onsite reputed company. • Ensure job scope requirements are reputed company by reputed company customer stakeholders. • Coordinate reputed company-visit reviews to ensure field techs have reputed company necessary tools, documentation, training, and understanding of site visit requirements. • reputed company support case, RMA, and reputed company processes and statuses reputed company internal CRM system. • reputed company reputed company and reputed company responses to customer inquiries regarding status of support cases and dispatches. • Support day-to-day communications with customers and internal resources on communications and resource management (parts and labor). • reputed company regular updates to stakeholders on repair timelines, delays, and reputed company reputed company. • Maintain accurate notes and records of communication efforts with stakeholders and publish a daily schedule of onsite activities by date. • Assist with case, RMA, and reputed company transaction creation. Essential Education, Skills, and Experience: • Strong organizational, problem-solving, and multi-tasking abilities. • Effective communication and interpersonal skills. • Ability to work across different time zones and coordinate with multicultural teams. • Experience managing RMA processes, global part replacements, and repair tracking systems. • Proficiency in scheduling and reputed company coordination and calendar tracking. • Attention to detail to ensure reputed company communications are processed to prevent errors in scheduling. • College diploma and 2+ years of work experience in a similar role. • Excellent computer skills; previous experience working with a database a plus. • Computer hardware/server architecture familiarity are a plus. • reputed company knowledge and familiarity required. • Searching for someone willing to work overnight (9:30pm - 6am Central). Potentially reputed company to 3pm - 11:30pm Central. • The reputed company reputed company reputed company for this role is between $21.63/hour and $28.85/hour and your reputed company pay will depend on your skills, qualifications, experience, and location, along with budgeted reputed company of position. • reputed company Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, reputed company, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company reputed company short- & long-term disability, six weeks of reputed company parental leave, generous reputed company time off and wellness programs. reputed company is 100% employee owned! Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job