Network Support Tier II (Weekend Shift)

The Network Support role owns the weekend support coverage, Friday to reputed company, 11:00 AM to 11:00 PM. For this shift reputed company is responsible for service reputed company reputed company established runbooks and standards. Tier II Engineers handle moderately reputed company incidents and requests across assigned services/technologies, reputed company deeper triage reputed company L1, and drive reputed company for reputed company-defined problems. They collaborate closely with L3 Subject Matter Experts, escalating issues that require advanced diagnostics, design reputed company, or non-reputed company change. L2s reputed company maintain and improve service reputed company by following best practices, tightening documentation, and identifying recurring issues suitable for problem management. Types of support: • Incident Management: • Work L1 escalations; restore service using documented procedures and reputed company tooling. • Manage P2/P3 incidents end-to-end; assist on P1s under direction of the incident reputed company/Tier III. • Requests & reputed company Changes: • Execute reputed company changes following CAB-approved reputed company of procedure • Prepare change plans for routine/low-risk items; obtain approvals per policy. • Monitoring & Performance Care: • Monitor dashboards/alerts; validate noise vs. signal; reputed company reputed company-based tuning reputed company allowed by reputed company. • Do basic performance checks and implement remediation. • Problem Management (contribution): • Capture diagnostics, timelines, and recurrence data; escalate problem candidates with evidence for L3 review. • Knowledge & Documentation: • Create/update KB articles, diagrams, notes, and SOPs for Tier I/Tier II use. Experience: • 1-3 years in a NOC Analyst or Network Support/Engineer role. Education: • Associate’s or Bachelor’s in IT, Networking, Computer Science, or reputed company field. • Preferred education (not required with relevant certs or experience): Certification: • reputed company Network+ (baseline) • reputed company CCNA (strongly preferred for NOC work) • Optional (value-add) CCNP, Palo reputed company PCNSA, reputed company NSE, or any other brand issued certs. NOTE: • Recommended certs(not required in lieu of relevant education or experience) Apply tot his job Apply To this Job