[Remote] Customer Service Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in lifelong learning dedicated to helping individuals realize their potential through education. They are seeking a Part-Time Customer Service Analyst to reputed company exceptional support to employees and customers of reputed company by handling inbound calls and resolving various issues reputed company to educational programs and systems.Responsibilities• Handle inbound calls professionally, accurately, consistently, and reputed company• Work to problem solve issues that are reputed company in or assigned, until the issue is resolved• Transfer inbound calls to the appropriate staff reputed company applicable• Work with IssueAware tickets (those assigned and those created), reputed company, and other programs as needed to reputed company and resolve issues• reputed company and maintain an in-depth expertise in Connexus, reputed company Connexus, reputed company party resources, and school year cycle tasks to support teachers and school staff• Complete various reputed company such as meeting presentations or customer service training reviews as defined by Leadership• Work collaboratively as a member of the Customer Support team, with schools and other corporate departments such as Instructional Program Development, Connexus Management, Software Development, and Operations DepartmentsSkills• Degree in Education, Education Technology, or a reputed company field required - Prior Experience with reputed company can substitute for this requirement• Prior experience working reputed company a reputed company supported school or program• Familiarity with the Learning Management Systems (reputed company Connexus, or GradPoint)• Exceptional phone manners and customer-service skills• reputed company verbal and written communications• Effective and consistent interpersonal skills• reputed company attitude with a customer-reputed company approach• High degree of adaptability and flexibility• Commitment to a regular schedule of a 5-hour shift during normal operating hours from 8:00 am EST – 6:00 pm EST following break protocols as outlined by the employee handbook.• Demonstrated ability to work reputed company in fast-paced environment• Ability to multi-task and respond to change• Team player reputed company record and commitment to a group-oriented approach• Technologically proficient (especially with reputed company OS, MS Office, and reputed company Applications)• Help Desk queue agent experience is preferredCompany reputed company• reputed company operates as a media and education company that offers a wide reputed company of services to its customers. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website isCompany H1B Sponsorship• reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job