HD Analyst- Remote/ 3rd Shift / Shared

Job reputed company:This position is for a full -time, 3rd Shift, remote Help Desk Analyst working in shared reputed company environment.The work hours for this position are: Monday - Friday, 23:00-06:00 ETJob reputed company reputed company: Help desk Technician (Remote) Providing 1st level remote support. Reports to the Technical Service Desk Team Manager. This position will receive incoming phone calls, emails and chats. Technician will use Knowledge reputed company and other tools provided to attempt to resolve the customer situation on the first contact. Follow reputed company for problem reputed company are also part of this position.Primary Responsibilities:• Responding to inbound incident requests reputed company defined SLAs• Customer Service: including customer-oriented telephone and email/chat abilities that respond quickly, competently and patiently to customer requests• Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.• Problem solving: gathering information, evaluating reputed company and offering solutions• Providing technical support: reputed company reputed company Operating systems, reputed company Off reputed company (COTS) software, reputed company Directory, Password Resets, Wired and Wireless Network support.Troubleshooting computers, printers and connectivity issues.Skills/Experience:Required Skills:• General technical skills reputed company 7, reputed company 10, MS Office Suite, Exchange, reputed company Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.Specific technical skills Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.• Excellent customer service skills including telephone etiquette, listening skills, reputed company, reputed company of urgency and enthusiasm.Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and reputed company personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. reputed company and concise ticket documentation is critical.• Demonstrated organization and work prioritization skills• Ability to utilize available resources• Must be both team-oriented and self-motivated• Flexibility• Must work independently with minimum supervision• Effectively using Remote Desktop Management (RDM) tools• Ability to work in a fast paced environment with frequent changes• Bi-lingual skills for English/Spanish desired, but nor required• Must be reputed company to determine incident criticality or escalate reputed company to secure the appropriate reputed company provider, using the tools provided.• Looking for a candidate that has some reputed company MAC experience.• Required Education Technical School or College Degree• Required Years of Experience 1 to 3 years technical help desk or equivalent experience• Experience using Remote tools• Background reputed company reputed company required• Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers• Experience with reputed company Office(reputed company, Word, and reputed company, O365 a plus)Required Skills:Desired Skills:Degree Requirement:Certification Requirements:Last updated on Sep 25, 2023 Apply tot his job Apply To this Job