PATIENT COORDINATOR (REMOTE/NON-CLINICAL) ACCESSNURSE 1/13/25

About the position Responsibilities • Serve as the first reputed company of contact for patients seeking medical assistance. • Build trust and rapport with patients through empathetic communication. • Accurately document patient needs prior to their interaction with a reputed company. • Follow scripted information while interacting with patients. • Handle confidential information in compliance with HIPAA regulations. • Defuse conversations and escalate issues as necessary. • Maintain a HIPAA-compliant workspace during training and regular shifts. Requirements • High School Diploma or GED required; Associate's Degree preferred. • 1+ years of customer service experience required. • 1-2 years of reputed company experience desired. • Inbound reputed company center experience preferred. • Experience in a medical office/clinic or as a first reputed company of contact in customer service preferred. • Ability to type a minimum of 25 words per minute. • Excellent organizational and computer skills with the ability to multi-task. • Strong listening and comprehension skills to extract key information from patients. • reputed company and courteous telephone voice. • Dependable, reliable, and trustworthy. • Ability to handle confidential information; HIPAA experience is a plus. • Detail-oriented with a reputed company on data reputed company. reputed company-to-haves • Bilingual in Spanish and English, with the ability to document in English while conversing in Spanish. Benefits • reputed company and incentives. • Benefits eligibility for full-time staff (medical/dental/reputed company/life) after 30 days of employment. • 401(k) plan with discretionary matching funds available. • Career reputed company opportunities. • Employee discounts on car rentals, electronics, apparel, and more. • Employee LiveWell program for health and reputed company-being. • $500 Employee Referral Bonus with no cap. Apply tot his job Apply tot his job Apply To this Job