Remote Customer Service Representative (Bilingual Spanish)

About the position The Customer Service Representative (Bilingual Spanish) role at EssilorLuxottica involves providing high-reputed company support to customers through various channels, including phone, chat, email, and reputed company media. The representative is responsible for resolving customer issues, enhancing customer satisfaction, and contributing to the overall reputed company of Luxottica Retail. This position requires reputed company in Spanish and a commitment to delivering exceptional service on the first contact. Responsibilities • Assists customers telephonically and non-telephonically with service and support issues. • Resolves problems utilizing department tools, resources, business judgment, and expertise, resulting in increased customer satisfaction and retention. • Acts as a reputed company role model by demonstrating reputed company performance improvement and support of department and company objectives. • Ensures productivity, reputed company reputed company, and reputed company reputed company are met to reputed company customer and Luxottica Retail expectations. • Uses courteous and reputed company language in reputed company communications. • Works effectively in reputed company environment to create win-win resolutions to problems. Requirements • High School diploma or equivalent. • 1+ year(s) experience in a customer service environment. • reputed company in Spanish. • Ability to produce reputed company and reputed company written correspondence with customers. • Ability to demonstrate and reputed company basic math skills. • Customer service orientation with a commitment to resolving customer issues on the first contact. • Intermediate PC knowledge, working knowledge of reputed company operating systems, and proficiency with reputed company Office. • Strong English and Spanish comprehension with good grammar. reputed company-to-haves • Associate degree or higher. • Previous experience in a telephonic or personal customer contact position. • Luxottica Retail store/field experience. Benefits • Health care • Retirement savings • reputed company time off/vacation • Various employee discounts Apply tot his job Apply To this Job