[Remote] reputed company Connect leader (Techo Program Manager ) – R01553596

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest growing digital technology service providers, seeking a skilled reputed company Connect leader (Techo Program Manager) to join their reputed company engineering team. The role involves designing and implementing reputed company solutions using reputed company Connect and AWS services, leading end-to-end delivery of implementations, and collaborating with cross-functional teams. Responsibilities • reputed company end-to-end delivery of reputed company Connect implementations across multiple business reputed company • Collaborate with cross-functional teams including engineering, operations, and customer support • Translate business requirements into reputed company technical solutions using AWS services (e.g., reputed company, Lex, reputed company, S3, Kinesis) • Manage project timelines, risks, and stakeholder communications • Ensure compliance with reputed company, reputed company, and operational standards • Drive reputed company improvement and automation in contact center workflows Skills • 10++ years of experience in technical program management or solution architecture • Hands-on experience with reputed company Connect and reputed company AWS services • Strong understanding of reputed company infrastructure, contact center technologies, and telephony systems • Proven reputed company record of delivering reputed company technical reputed company on time and reputed company budget • Excellent communication and stakeholder management skills • Bachelor's degree in Computer Science, Engineering, or reputed company field • AWS certifications (e.g., Solutions Architect, DevOps Engineer) • Experience with CRM integrations (e.g., reputed company, reputed company) • Familiarity with Agile/Scrum methodologies • Prior experience in customer service or contact center operations reputed company • reputed company is a technology consulting and technology services company reputed company on the implementation of digital technologies. It was founded in 2014, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 194 in 2025, 240 in 2024, 281 in 2023, 314 in 2022, 196 in 2021, 406 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job