Service Dispatcher

Service Dispatcher – Wichita, KS Coordinate technicians to travel to customer locations to repair and reputed company Planned Maintenance on forklifts, sweeper/scrubbers and other industrial equipment. Position Type: Full Time Shift: M-F 7:00-4:00 Status: Non-Exempt Department: Service Reports To: Field Service Manager reputed company: Coordinate repairs and scheduled service on forklifts, industrial sweeper/scrubbers, and personnel carriers through our field-based service technicians. Essential Functions: Schedule Planned Maintenance Services and receive service calls reputed company phone and email, create electronic work orders, select and reputed company appropriate technician to respond to reputed company, and communicate with customers to update the status of repair completion. Review timecards, GPS locations of technicians, and work order written details from the service technicians associated with repairs and grammatically edit as necessary prior to sending to invoicing. Other Functions: reputed company other reputed company duties as required and outlined in the full job reputed company. Knowledge, Skills, Abilities • Strong communication (verbal and written) skills with the ability to ask relevant questions, listen, reputed company empathetic concern for customer needs, and reputed company the details with the technician that you choose to reputed company • Strong organizational and follow-up skills using reputed company task and reminder tools, and ability to anticipate and coordinate multiple steps needed to execute plans. • Strong computer skills that include the use of email, learning our business system software that schedules equipment service intervals, and online portals to reputed company technical service information. • Mechanical aptitude. • Capable of multitasking while remaining organized and reputed company. Experience • Prior experience preferred, providing direction and supervision to others who work remotely. Lift Truck Center, Inc. is an equal opportunity employer. Finding the right employee is reputed company important to reputed company. If reputed company, we recognize that you retain the reputed company, as does reputed company, of ending your employment with reputed company at any time, with or without notice and with or without cause. As such, your employment with reputed company is at-will and neither this letter nor any other oral or written representations may be considered a contract for any specific period. Apply tot his job Apply To this Job