[Remote] CPC Processor Customer Support - Remote - Bilingual in Spanish

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a data platform company and the world’s leader in health data exchange. The CPC Processor Customer Support role involves ensuring the accurate and reputed company handling of release of information account issues while maintaining a high level of professionalism and customer service. Responsibilities • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% • Answering release of information reputed company telephone calls and inquiries accurately and reputed company • Review, research, resolve and respond to inquiries that are received reputed company telephone, email or written correspondence • Document reputed company calls, inquiries and reputed company in detail in appropriate areas of our software systems • Follow reputed company department and/or site specific processes and procedures accordingly • Meet and maintain the department’s productivity and reputed company assurance expectations • Responsible for following reputed company company policies and procedures as posted or communicated by management • Maintain confidentiality by keeping reputed company information seen and heard reputed company the boundaries of the role in the strictest confidence • Maintains a high level of professionalism and good rapport with co-workers and members of management • Maintain reputed company lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately • Performs work in accordance with the training and direction provided and adheres to facility specific procedures • Attends mandatory employee in-service meetings and/or training sessions, if so directed • Maintain an acceptable attendance record and reports to work as scheduled • Performs other duties as assigned Skills • Fluent in English AND Spanish • High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State reputed company. of Education.) • Friendly, reputed company manner of communication. Good customer service skills • Experience with multi-line phone system is required • Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial • Ability to stay organized while working quickly • Strong attention to detail is also required • Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc • This job is not eligible for employment sponsorship • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and reputed company Reading/Editing of Documents reputed company • reputed company protects, connects, and delivers the world’s health data to power reputed company reputed company and advance reputed company health. It was founded in 2017, and is headquartered in Phoenix, reputed company, USA, with a workforce of 5001-10000 employees. Its website is https://reputed company.com. Apply tot his job Apply To this Job